I've come across a conflict between schedules used to represent the working hours of general users and on-call schedules. As an organization, we are using PPM and Service Operations Workspace. For PPM, we have a default/generic schedule used to repr...
Hi all,Our telephony system allows customers to leave a voice mail behind after hours for non-critical incidents. This system creates an incident with an attached .mp3 file.Our agents always have to download this file before they can open it. One of ...
We have an urgent request to update the tab names in the CMDB workspace. Specifically, we need to:Change "Home" to "Overview"Change "My Work" to "Assigned Tasks"Please provide guidance on how to make these changes. I have made the change on the "chr...
Hi All,Actually I have created one List UI action "Allocate Task", in the Catalog task table , so here i need two things1) This Ui action was need to display only on list "Assigned to your team" not on the "Assigned to You " list2)when we click on th...
Hi Everyone, I successfully hidden the "Post" buttton on the Classic form. But I am not able to hide the "Post Additional Comments" button on the SOW form. Code I used for Classic Form:UI Policy -- When Assigned to Is empty & runs on Desktop function...
Hi Experts. I am trying to create a Data resource - Aggregation Query to get the number of attachments related to a given record.However, I cannot select the sys_attachment table in the 'Table' field.Please could you help me how to make this table se...
This is the code I got for making problem show in SOW for level 2 from training. The first code had to be added to the Tire 1 donut config. The second peace of code needed to be added to the Tire 2 donut config. But this only shows problem tasks and ...
Hi, is it any option to turn off every notification for the whole group members?Case scenario:incident is about to trigger a notification for a group XYZ assigned in the assignment group field. We don't want this XYZ group members to receive any noti...
Hello,I have created dashboards in Workspace View but am unable to add reports to the same dashboards. These dashboards are used for a customer service management application. Best Regards, .
Hello Everyone, I have received a requirement where we need to make the SOW (Service Operations Workspace) to be the default homepage for all ITIL users/particular groups. Please advice me how can I suggest this. Kind Regards,Atanu Maityatanumaity730...
Hello!Is there any feature/plugin for dynamic translation to translate outgoing emails that are manually written from the SOW ex. incident record from this view?
Issue: The Version and Language fields on an open knowledge article in the SOW have the same color background and text, making the fields unreadable.Steps to Recreate:- Navigate to SOW- Open any Knowledge article- Scroll down to the bottom of the art...
A user with admin will see three buttons: Mark complete, Skip, and View article.However, users without admin (Grant evt_mgmt_operator, pd_autor, playbook_write, playbook_admin, etc.) will only see View Article. Why?
I am working on configuring the Service Operation Workspace (SOW), specifically for the Agent Assist feature in the Incident Deflection search context. Currently, we are using the searcher option set to 'Knowledge and Pinned' for this context.Is ther...
How to hide the Metric Tab in the Alert Related list in Service operation workspace
