I ran into a situation where an incident is resolved when an associated task is closed while an escalation on the incident is still open. The incident was opened and went through L1 to L3 escalation. The incident had one task. The L1 and L2 escalatio...
HiHopefully a quick question.Is it possible to set a pre-defined field for a new change model but to also have that field editable by the person raising the change record?For example, I have set the planning field as pre-defined with an agreed roll o...
Hello Everyone,I have a requirement from customer where they want to show a user-editable field on a standard change template.This will allow end-users to enter some detailed information while raising the standard change.An example screenshot is give...
Hi, I have to update filter for container 'Catalog Task/s assigned to my team' displayed under 'Request Management' under 'Your team's work'. I tried to find in UI Builder but I found container only under 'Your work'. I didn't find anything for 'Your...
Hi Team,All user seeing the Attachments in case of any do exist, so resolvers that are not part of the "Past assigned groups" which is the custom field reference to sys_user_group table should not see/download attachments from few tables dynamically ...
Earlier we had one card in software. I moved that to hardware, I don't want to see a swimlane with zero cards.but it's appearing with zero card after i moved the one which we had in software.How to erase that swimlane with zero cards. Thank you in Ad...
I'm working on a "furigana auto-generation" feature in UI Builder on ServiceNow Workspace.In a Client Script (onChange event), I wrote the following code:,UX Client Script Include：function include({ imports }) {console.log(' AutoKanaUtil 被载入');const ...
Hi Form, I wanted to change the calendar days starts from Monday to Sunday.I have changed it, its working fine in SOW change form view .when i am trying to add / change any date related field i can see the calendar starts from Monday to sunday.but in...
I am working service operation workspace and having issue with service. in standard(UI) in normal change while entering service it auto fills related assignment group same functionality should happen in service operation workspace while creating a no...
hi all,Can we create incident from Service Operation Workspace(SOW). where channel =chat, short description from chat and transcript from chat to automatically attached to incident. this should not impact on other worspace, only needed in SOW. please...
While my UI action is working in Classic UI, it does not work in SOW until the client box is checked. We have a UI action "Create Request" which should redirect the interaction (IMS) record to Service Portal page and close complete the IMS record. Sc...
How do I edit the list view for everyone here in the service operations workspace?
Hello everyone! Does someone know how to prevent/restrict the renaming of any attachment file in the Service Operation Workspace?That Rename Action/Link should only be visible to admin users. So! Even if an itil user uploads a file, he should not be ...
For Interactions, I need to include User's Department Root Managed Segment. Currently, I am displaying the title and department name. This is available in UX Client Script under the Req Info SNC.The UX Client Script looks like below. function getCon...
Hi, i am working on a client script to show "stage" field (custom field) and hide "status" field on sc_task form for a particular assignment group and reverse the condition for all others. attached client is working in one environment and once moved...
