Currently this shows up for tasks that have a due date selected. I was wondering if it would be possible to configure it so that tasks created in the visual task board would also show up as they have a due data field on it already.
How to Hide UX workspace form buttons using client script.im trying to hide "close task" button on sc task on workspace only for a particular catalog item, which normally can be hidden via onload client script like this var action_name = 'close_sc_t...
Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component. The use case is the same in both. I select a record and make ...
Hi,I want to add email option in the service operations workspace of catalog task. I want to include it in the more option. I have attached the screenshot below.
Hello From what I gathered only users with the knowledge_admin (or admin) role can attach a KBA on a m2m_kb_task. There is an OOB ACL controlling this. What would be the best approach to let agents attach existing KBAs without knowledge_admin role?In...
Currently when I open walk-up location queue in workspace I couldn't able to find the "Abandon All" button. Appreciate your help. Thanks in advance
On here is it possible to write a condition so that only members of a group can view the button?
Is there a way you can set a quick link to show for everyone? As they are personalised currently and want to put some on there that everyone can see?
In the workspace you can click the plus and it presents you with options of a ticket you want to open. I want to remove new change request and new problem. How do I go about doing that?
Does anyone know how to hide options in the blue sidebar in SOW?
At a glance icon not showing in Service Operations Workspace only for Type Walkup. Request if you have any inputs.
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Configurable...
We recently realized that the mandatory field enforcement that we see in the list view on the platform of ServiceNow is not reflected in the Service Operations Workspace (SOW) list view. Mandatory field enforced in list view on platform: Mandatory f...
We have a request to have the global search function in the Service Operations Workspace to function similar to the global search in the legacy agent workspace. Currently the global search results takes the whole window and navigates away from the S...
Hi,I want to change the form headers that appear in the Service Operation Workspace for the different lists in the CMDB (attached images below). SOW is primarily where they will be working currently. From what I understand, I need to create a record ...
