Requirements are 1. resize or hide the conversation tab in the SOW portal.It is updating dynamically

Collaboration Icon is not visible for SC Task in Service Operational Workspace

Hi Community,I am experiencing an issue in Service Operations Workspace where the collaborate menu icon is not visible for SC Tasks. The icon is, however, visible for Incidents and RITMs.Here are the details:• Workspace: Service Operations Workspace•...

Remove option form UX list in workspace

Hi Community,In Service Operations Workspace, under the "My Lists" section, I see two options: "Shared with me" and "Opened by link." I would like to remove or hide these options, so they do not appear in the list created in Workspace.From my testing...

Template applied with conflict - unable to update field (Workspace)

Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...

How do I get my Form Tabs (Incident) to work in a Workspace

Outside of a Workspace, I have a long Incident and Change Request form.  Having tabs in the form makes navigation easier.  When I moved to Workspace, all my Sections stopped being tabs.  I have one long run-on wall of fields.  Everything is under Det...

Unable to edit default filter on incident table

I am unable to edit the default filter for incident list or any list.  Were using Zurich When i open configure->list control i see "edit default filter" is there and selected...But does not show on the form when refreshing? Can someone tell me how to...

New and create problem task UI button is not working in problem SOW

New button in the problem task related record in problem form and create problem task UI button in problem form in SOW is not working. Can anyone please help on this?

Is Madrid Plug In Required for Service Operations Workspace

We are planning to implement Service Operations Workspace within our platform.  As the Problem Management process owner, I have heard rumors that the Madrid plug-in is required prior to SOW deployment.  I am trying to confirm if that is indeed True t...

To Customize Color of Progress Bar in UI Builder

We have a requirement to change the progress bar color to yellow in UI Builder. However, yellow is not available as an out-of-the-box style option. Is it possible to apply a custom yellow color to the progress bar using the Style configuration? 

Issue with Auto Refresh SOW list view.

Hello Experts, We have a requirement to auto-refresh the SOW list after updating any record on it. We tried enabling the glide.lists.live_list_enabled system property, but this only shows the count of updated records; it doesn't auto-refresh. The use...

Is it possible to update the default filter in CSM workspace

Hi Everyone,Is it possible to change the default filter in CSM workspace and if it is possible in there any documentation or instruction on how we can change it.  Thanks in advance