Resolved! re-edit My list
In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?
Forum Posts
UI Action visibility in Case form of Service Operations Workspace
Hi,We have created a UI action on both "incident" and "sn_customerservice_case" and made it to available for SOW. In SOW, for incident we were able to see the UI action whereas in case form the button is unavailable. Not sure what might restrict the ...
Change link of Attach knowledge in Service Operations Workspace
Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.
How to force Incident/Request record links to always open in SOW?
Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...
How to make Checkbox field label bold and red in Native UI and Service Portal
How to make Checkbox field label bold and red in Native UI and Service Portal. And also how to diplay same variable in catalog task and RITM form as bold and red color.
Resolved! chrome_tab for creating a new knowledge base article
I want to be able to click on the "+" tab in SOW to create a new KB article, presenting users with the window to choose the knowledge base they want to add the article too. I'm seeking help with formatting the JSON. I can create an article in the def...
Create a filter in UI Builder retrieving the record’s sys_id
Hi folks,I need to create a filter in a List component. I’m calling a Script Include, and it works when I pass a fixed sys_id. However, I now need to retrieve the sys_id of the current record (the record the page is based on), but I haven’t been succ...
Resolved! Restrict RITM visibility in SOW but allow full visibility in ESC
Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...
Resolved! In UX Lists on SOW how do I hide the inline edit as shown in screenshot
Is there a way to hide the circled list action on the UX List. This UX list is on sc_req_item table.
SOW, How to remove hyperlink on a column in a list view ?
Hi Please do you know how to remove the hyperlink from a column in a list view , in SOW List? thanks
How to open a contextual side panel tab in Workspace from a UI Action?
Hi Community,I have a custom requirement in CSM and FSM Configurable Workspace where I’ve created a UI Action called "AI Summarization" on the Incident form. This UI Action works both in classic view and Workspace.The GlideAjax call returns an AI-gen...
Quick/Bulk Edit in SOW
I've been tasked with disabling the ability to update a Config Item in the SOW based on the name of the CI. So if somebody in the SOW, opens their nav, heads down to the CMDB section and chooses a CI list, then they should not be able to modify any C...
Resolved! Why the validateProposal not found in the OOTB script include global.StdChangeUtilsSNC
In the OOB action Validate Standard Change Proposal called by the flow Standard Change - Standard - Proposal, it declares var utils = new global.StdChangeUtils(); if (inputs.proposal.proposal_type != utils.PROPOSAL_TYPE_RETIRE) { var result...
How to render placeholders on fields for Service Operation Workspace
The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...
Changing Title in RITM Search Results in Service Operation Workspace
Hi all,In Service Operation Workspace, when I search and get RITM results, the table shows the Name / Catalog Item as the title. I want it to show the Short Description instead.Is there a way to configure this or override the title field in the searc...
