Hi Community,We are using Service Operations Workspace in ServiceNow, and we are facing an issue with the Configuration Management module.When we click on the donut chart, the records are not showing up in the list view as expected. Because of this, ...
In the native view, if we need to relate any Requested Items (RITMs), we can use the Parent RITM field, and there's an Edit button available to add RITMs to the related list. I have configured the same Parent RITM related list in the Service Operatio...
Hi,After enabling ITSM - Microsoft teams Integration with ServiceNow, Admins are able to perform action on "Start Microsoft Teams Chat" UI button in Service Operations Workspace (SOW) without any Issue but an ITIL user is unable to see the UI action ...
Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...
I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?
Hello everyone,I’m trying to block inline list editing for non-admin users. As shown in the attached image, a user without the admin role is able to:Edit fields directly from the listUse the pencil iconChange values using double-clickThis happens in:...
Utilizing the chrome_tab from the Service Operations Workspace, we want to route to the Change Wizard in the platform. This is what we have where the link should return back to the Platform UI: { "contextual": ["record", "kb_view"], "newTabM...
we wanted to Hide a section in incident form in service operation workspace.
Hi All,I am facing a client error while automating the Problem end-to-end flow in SOW view. Even after clicking on Ignore all errors multiple times, the error continues to appear.Request your help to resolve this issue. Please find the attached image...
How to hide Create Shift button in Servicenow Operation workspace? other ui builder any other way we can hide it ?
Hello,I want to know about the following topics a clear understanding. Help me in this-How does Response template, template and email template work in Agent assist panel in Service operation workspace. -Does all three template functionality work for ...
We have built a custom SOW interface using UI Builder. When an applet (set to visualization type donut) goes to collect data comes back with "no data", meaning there are no tickets with the selection criteria, the default message displayed indicating...
Hi, after finding the following post: Sidebar Chat Generator - Share | ServiceNow Developers I have implemented this into a PDI to investigate, however I am coming across a few issues:The discussion is created and gets posted to the activity section ...
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.Can some one hel...
