Service Operation Workspace configurations

Ranganath3
Tera Contributor

In Service Operation Workspace view, we need to add a one of the existing UI action & its functionality under the "Assigned to" section, which will show up when you click on the Right side panel list- Record Information as shown in below screenshot.

 

If anyone has idea on this how to configure this functionality in Right side panel list- Record Information in SOW, Kindly advise.

Thank you!

1 REPLY 1

Ankur Bawiskar
Tera Patron

@Ranganath3 

it's somewhat complex to add the button in that Assigned To card

You will have to identify the UI builder component for that, make a copy of that and then add button there

Why not show UI action instead on incident form?

OR

If you are asking to add new icon in Contextual side panel on right side then check this blog on how to show and what happens when it's clicked

Showing custom Icons on the Workspace contextual sidebar 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader