Service Operations Workspace- Copying Donut from One Carousel to Another- Grid View Issue

[jlaps]

I have copied the ESCALATED donut from the High Priority Carousel to the standard MY WORK carousel, and while the donut works, it only populates the bottom view in LIST format and not GRID. I found documents about EVAM, but I do not understand how to associate to the copied donut. I don't know where to see this on the working donuts to try and replicate. What I am missing?

[Aniket15]

@jlaps 

Check this document here for detail on how to modify evam for landing page  https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv... 

Please mark my answer helpful/correct if it helps solve your problem.

Thanks

Aniket

[jlaps]

Turns out I did not know where to find the client scripts within UI builder, but once I did, I could see what I was missing. I had copied/renamed the donut, so needed to add the newly named donut to the script that was handling things. It was not super clear in UI builder where the scripts were, and since they were called "client scripts" I spent some time looking in the main Servicenow for them. Annoying, but once I saw the tiny icon for scripts, it all came together. The existing EVAM worked too, so I did not have to mess with that thankfully.