Service Operations Workspace - Redirect "New Request" to Service Portal Catalog

shrutijibhekar · yesterday

Hello @all ,

I have added a "New Request" option to the "+" (Chrome Tab) menu in Service Operations Workspace (SOW).

Currently, when I click New Request, it opens the Workspace Catalog (shown in the first screenshot).

My requirement is to have New Request redirect to the Service Portal Catalog (for example, /service?id=carrix_service_catalog) instead of the Workspace Catalog.

I tried configuring different route types such as url and external in the chrome_tab page property, but they resulted in "The page you are looking for could not be found."

Is there a supported way to navigate from the chrome_tab (+) menu in SOW directly to the Service Portal Catalog?

Any suggestions would be appreciated. Thanks!

HarishKumar6668 · 12 hours ago

Hi @shrutijibhekar ,

From your configuration, I can see that you're only providing the page name (for example, id=carrix_service_catalog). This alone is not sufficient, as you also need to specify the portal to which the navigation should redirect.

I tested this by redirecting to the My Tasks page in Employee Center, and it worked as expected.

Please refer to the JSON below for reference.

{
      "label": {
        "translatable": true,
        "message": "Catalog Page"
      },
      "routeInfo": {
        "route": "",
        "fields": {},
        "multiInstField": "",
        "external": {
          "url": "esc?id=hrm_todos_page"
        }
      },
      "condition": {
        
      }
    }

I hope this helps! If this resolves your issue, please consider marking this reply as Helpful or Accept as Solution.

Regards,
Harish

View solution in original post

Tanushree Maiti · yesterday

Hi @shrutijibhekar

Refer:

Customize New Tab Behavior Now Experience Workspace

Workspace Chrome Tab to External URL

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

shrutijibhekar · yesterday

Hi @Tanushree Maiti ,

Thanks for your response.

I investigated the chrome_tab configuration and was able to add the New Request option successfully. Using the record route opens the Workspace Catalog as expected.

However, my requirement is to open the Service Portal Catalog (/service?id=carrix_service_catalog) instead of the Workspace Catalog.

I tried using the url and external route types in the chrome_tab configuration, but both resulted in "The page you are looking for could not be found."

Is there any supported way in Zurich to navigate from a chrome_tab menu item directly to a Service Portal URL, or is this not supported OOTB?

Ankur Bawiskar · yesterday

@shrutijibhekar

if your aim is to open that in portal page then it's not possible

it will open in workspace experience only

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

shrutijibhekar · yesterday

Hello @Ankur Bawiskar ,

Can you please tell me why it can't be possible, will be helpful.

Thank you!