SOW Tab Icon Meaning

[jdg0928]

Sorry if this is a n00b question, but I can't find the answer in any documentation or forums. What do the different tab icons represent. I have two IMS records with different icons.

The record on the left (2963) was closed after a REQ was created, while the one on the right (2981) is new.

Thanks!

[Najmuddin Mohd · Accepted solution]

Hi @jdg0928 ,

The colour indicates the Record is Active. (Is not Closed complete).
If there is no colour, it indicates the Record is Not Active. (Closed complete)

You check this from the below Script:

var gr = new GlideRecord('interaction');
gr.addQuery('number','IMS0000004');
gr.query();

if(gr.next()){
    gr.active = true;
    gr.update();
}

It shows the colour, when run the script with gr.active = falsel, it removes the colour.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.