Resolved! How can i change the label in the catalog form in employee center
I want to change the text in this 2 place. How can i do that?In employee center
Forum Posts
Live Agent - End User Inactivity Setting - where do I change the setting to extend the default set
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Resolved! SOW - Adding tab within catalog task form
Hi allI have had a request to add a tab within the catalog task form within Service Operations Workspace. Where we currently have "Details" and "Related records", they would like a 3rd option/menu , "RITM Comments" (see attached for where they would ...
Transfer to Live Agent - Maximum Wait time - waiting end user messages
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Service Operations Workspace UI Actions
Good Day, I am encountering an issue on the sysapproval_approver table with regards to approving and rejecting Knowlegde articles. We have specific users that when not in Service operations workspace they can see the approve and reject button but wh...
Announcements in service operations workspace - based on region
Hi , I have requirement of configuring announcements in SOW , it should be visible for local IT and end users.and also based on my region i should be able to see only those particular announcements in my SOW.
Service Operations Workspace - My List - remove 'Share'
Can anyone provide instruction on how to remove 'Share' from the pop-menu off of the 'My Lists' menu in SOW? See attached image.
Create incident UI action on express view work as same action as "Quick Incident"
In Express View List, I need to redirect "Create Incident" action to the "Quick Incident" UI action which is available OOB, How should I do this?Or How we can modified the general actions mentioned in attachment
has anyone added "affected Ci" option in service operation workspace on outage table?
Hello community members, has anyone added "affected Ci" button in service operation workspace on outage table (related list)? I followed this article , but it didnt work on SOW. Ideally , it should have been present by the system, but not sure why th...
Resolved! Complete button Visibility in SOW view
Hi Experts! I have a requirement to restrict visibility of 'Complete' button to 'XYZ' group members from resolved problem records.I did modify the OOB 'Complete' UI action & added the below code in the condition field. && (gs.getUser().isMemberOf("X...
Resolved! Contextual side Panel - Can you set a default or change the icon order?
We'd like to change the order of the icons in the side panel if possible? We'd like to get agent assist at the top or as the default. Is that possible? All I can find is the Article but I cannot find an SRP Record in step 3.https://docs.servicenow.co...
How to hide the UI Action in the SOW Split Button
Hello All We need to hide the Split button if the record is NEW. In that split button we have around 4 UI Actions.We need to hide the Split button without updating the UI Action. Thanks
Custom theme for Service operation workspace
Hi Team, Can some one please guide on how to change the theme for the SOW without changing the whole theme of Next UI framework? I just want to change the theme of SOW. Thanks
SOW lists looks different for admin and itil users, behaviour is different
Hello all, I have an issue on SOW lists after Xanadu Ugrade.For users with admin role the lists in SOW are shown correctly, but for users with ITIL role the layout is not the same and wrong. See it on attachments.The behaviour of the list views are f...
Resolved! Display "New" button in "Service Operatons Workspace" for users with problem_maanger role only.
In "Service Operations Workspace", I need to display the "New" button for users with problem_maanger role only, otherwise the button should be hidden or disabled.
