Redirect the SOW landing page to users in the Service Centre - L1 group
How can I redirect the SOW landing page to users in the Service Centre - L1 group?
Forum Posts
IRM - Heatmap in classic risk, how to use/configure heatmap in advance risk
Hello Community,We have recently migrated from classic to advance risk. For existing dashboards, I am trying to modify the report fields from old to new fields (as per relevant table). However, the heatmap shows empty details. As I am trying to confi...
Hide the Knowledge article read time and Reviewed By data on the Knowledge articles
Hello, In SOW, when I open the knowledge articles, I see the article read length information and Reviewed By user information. Please let me know how can we hide these two details on the knowledge articles in Service Operation Workspace.
ToDo workspace
What is the service now TO DO function? What module is used to implement it? Can the workspace calendar implement it?
DISCUSS BUTTON IS MISSING in incident form After Xanadu Upgrade
DISCUSS BUTTON IS MISSING in incident form After Xanadu Upgrade i need to add discuss button in incident form
How can I insert a RITM record ,REQ Record into the "Related Tasks" related list of an Interaction
How can I insert a RITM record ,REQ Record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currentl...
Resolved! Client Script for choices in Form being overwritten by something else
Hi everyone!I had written an onLoad client script for an incident form (specifically the Security Incident Response form, but I don't think that matters)-where the script removes some choices in a dropdown field depending on the value of another fiel...
SOWトップページにメール送信ボタンを作成する方法について
現在、SOWのトップページにボタンを作成し、クリックするとメール送信を行う仕組みを作りたいと考えています。しかし、イベントハンドラーに直接メール送信をするものが見当たらず、レコードを更新して通知のトリガーにしようと試みましたが、レコードを更新するイベントハンドラーも見つかりませんでした。このような仕組みを実現するための方法について、どなたかご教示いただけないでしょうか？具体的には以下の点で悩んでいます：ボタンをクリックした際にメール送信を行う方法レコードを更新して通知をトリガーする方法ご経験や知...
Resolved! SAFe records in SOW
Good morning! Is it possible to bring items from another application into the SOW? We are using Incident, task, change, and problem in the SOW right now, but I'd like to bring SAFe stories as a card into the SOW. Is this possible? The table in questi...
service now workspace calendar
I am working on a workspaces project and want to create athat can input schedules, modify and delete, and share schedules. However, I added a calendar using the standard function in UI builder but it doesn't work. Does anyone know how to achieve this...
Business Rules / UI Policies / Client Scripts not applying to Service Operations Workspace
We have a lot of things to prevent users from being able to make modifications to changes / incidents / etc., for instance, depending on the state of each. None of these rules are applying to the service operations workspace. People are able to use...
Adding Google Search to Service Operation Workspace
Hi, I have a client requesting to add the google search to the SOW, anyone familiar or have an idea how to do it?
Hiding/Showing tooltip on hover in SOW
Hi all, I have been trying to figure out how to hide/show tooltips on hover in the contextual sidebar in SOW. Have anyone tried the same and figured it out? Thanks, Søren
Make RITM comments visible in catalog task activity, service operations workspace
We recently integrated the service operations workspace within our organisation. I wondered if it was possible to add the RITM comment history in the "Activity" section of a catalog task Only the catalog task worknotes are available at the moment an...
Missing the search resource of custom agent assist in Workspace after Yokohama upgrade
Hi @Everyone, I have an issue on SOW that needs for help: In Service Operations Workspace, we built a custom agent assist for INC form that provide knowledge articles only for agent to refer and resolve the INC ticket. Before Yokohama upgrade (Washin...
