PrivacyConsent
The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?
Forum Posts
Resolved! Issue with Group Display in Workspace – Difference Between Default View and Workspace
Hi everyone,I’m facing an issue in the CSM Workspace related to group display when using the grouping by cell option.In the default list view, all 22 groups are displayed correctly, including the (empty) group. In the Workspace, the counter shows 21 ...
Resolved! Trouble Registering for Service Operations Workspace Academy Live on SN event
I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...
Compose email attachments not showing in attachment related list in workspace
Compose email having attachments but those attachments are not listed in attachments related list in workspace Kindly someone help with what is issue here Thankyou
How OOB lands ITIL users to service operations workspace?
Hello All,I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?Regards,Debasis
Resolved! How OOB lands ITIL users to service operations workspace?
Hello All, I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?
Resolved! how i can find and configure the list layout for the child incidents
Hello Where i can update the list layout for this?@Ankur Bawiskar any idea on this?Regards,Debasis
Resolved! Open visualization's list view in new tab in SOW
In platform analytics, when I click on a visualization it opens the list view in a new tab. However, in SOW for the same data visualization, it will have the list appear below the visualization. I tried changing the chart interaction action to Go to ...
Resolved! Removing New Button on Interactions in Service Operations Workspace for specific role
We are trying to remove Visibility of the new button on the interactions list as per the attached screenshot for a specific role, i have tried checking the UI action as well as the declarative actions as SOW uses declarative actions but could not see...
Resolved! Recommendations - Similar resolved incidents (Similarity) - Guidance: Copy resolution
OOB, Guidance: Copy resolution, will copy resolution notes and resolve incident. The action maps to a subflow: Copy resolution. In this subflow, it just set Parent Incident and Close notes. It doesn't set state to resolved. But actually it changes st...
How to hide the button & attachment on HR case form in HR agent workspace
Hi Team, I need to hide all the top case form buttons and contextual side bar attachment from HR agent workspace based on users assignment group. if user be not be the part of any case assignment then only the button and attachment should not be visi...
New SOW Tab contents not being saved
Hello! I've added a new tab to the "SOW - Record tabs right" page collection. It loads and renders perfectly. I've got it against a view that shows just the fields I want and it shows all the data that is available from the record.Unfortunately when ...
Where can I manually edit section JSON for SOW form sections?
I'm trying to adjust form/record section attributes manually with JSON (see image below) for Incident, Problem, Change, etc. and cannot find this. Can someone point me in the right direction?
SOW - can we add work instructions?
Hi all, Is there a possibility to add work instructions in the SOW ? Can you please advise? Thanks,Valentin
Resolved! How to hide the "New" Button specifically for the RITM list?
I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:
