Assess button for problem not working in SOW
Hi, I have added one UI Action Assess for problem in SOW. But it is not working as expected. Can you check what should be done.
Forum Posts
HOW TO set the default landing page on the basis of user role for SOW
HOW TO set the default landing page on the basis of user role for SOW,How to set 3 different default landing page on the basis of roles or group belongs to . Thanks
Interaction Notification Options to Agents
We've recently launched Virtual Agent and Live Agent for our pilot users, with plans to roll out to the wider business soon. We're transitioning to Service Operations Workspace (SOW) as the central hub for our service desk, but for now, much of their...
Where can I see the filter for Add a Service under Service Operation Workspace?
Where can I see the filter for Add a Service under Service Operation Workspace?
Global search not showing SOW
Hi Team, I can see in my PDI there is an option to search records within SOW as shown belowbut can't find the same in my client's instance. Any idea what configuration I have to enable to see this?
Column Variable Value
Does anyone know how to add a column in a created list in the SOW view that's a variable within a catalog item? This is possible using the data pill in the old dashboard view but not in the newer view. We're running on Xanadu
I need to create UI action on the Incident List in service operation Workspace
Hi All,Actually i have requirement that need to create a Ui action "Next Incident" on the "Unassigned i group list"When I click on the Next Incident button from the "Unassigned in my Group" Incident List in the Service Operations Workspace,The next ...
Missing On-Call Schedules on SOW (newest plugin)
Hi all,We have upgraded the platform to Xanadu, and along with that, we have decided to update the SOW plugin to the latest version.I have noticed that after the upgrade, the SOW does not display the On-Call Schedules in the left-side menu.Could you ...
workspace data visualization with variables on list - View All
Is is possible to create a list data visualization that includes variables from the catalog item? I have a catalog item that creates a task assigned to a specific team. I've created a dashboard in SOW for this team, and one their requests is a list v...
Schedules for capacity in PPM vs On-call schedules
I've come across a conflict between schedules used to represent the working hours of general users and on-call schedules. As an organization, we are using PPM and Service Operations Workspace. For PPM, we have a default/generic schedule used to repr...
Playing an .mp3 file attached to the incident without downloading
Hi all,Our telephony system allows customers to leave a voice mail behind after hours for non-critical incidents. This system creates an incident with an attached .mp3 file.Our agents always have to download this file before they can open it. One of ...
How to update Tab names in CMDB Workspace
We have an urgent request to update the tab names in the CMDB workspace. Specifically, we need to:Change "Home" to "Overview"Change "My Work" to "Assigned Tasks"Please provide guidance on how to make these changes. I have made the change on the "chr...
Why the List Action was not working in my list in workspace?
Hi All,Actually I have created one List UI action "Allocate Task", in the Catalog task table , so here i need two things1) This Ui action was need to display only on list "Assigned to your team" not on the "Assigned to You " list2)when we click on th...
I have requirement to Hide the "Post Additional Comments" button on the SOW form.
Hi Everyone, I successfully hidden the "Post" buttton on the Classic form. But I am not able to hide the "Post Additional Comments" button on the SOW form. Code I used for Classic Form:UI Policy -- When Assigned to Is empty & runs on Desktop function...
UI Builder - how to get the number of attachments related to a given record
Hi Experts. I am trying to create a Data resource - Aggregation Query to get the number of attachments related to a given record.However, I cannot select the sys_attachment table in the 'Table' field.Please could you help me how to make this table se...
