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Incident Task Widget

I'm trying to create a new widget to display any incident tasks (incident_task) that have been created and currently unassigned then add the widget under the Overview section of the Service Operations Workspace landing page. I've looked up a lot of d...

lynchr02 by Tera Contributor
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Resolved! Catalog Task assignment

When an RITM is logged we have a task for our L1 team that gets created in the workflow for that catalog item to assess the request and move it along. The assess task should be left with L1 and closed by them but alot of the team they are re-assignin...

lynchr02 by Tera Contributor
  • 569 Views
  • 2 replies
  • 0 helpfuls