Since we updated to Xanadu does anyone how to surpress the email draft that spins up in an incident activity log when the state is set to On Hold and the reason is either Awaiting Caller or Awaiting Vendor as its not needed. Discarding the draft does...
for some reason teams chat went missing for tier 1 agents, steps to reproduce: impersonate a tier 1 agentselect an incident (from assigned incidents)click on collaborate (on right panel)click on +see "start microsoft teams chat" is not available. it ...
Just want to check if there are anyone else experiencing issues with the ATF test steps when using a different Form UI option besides from the Standard UI.I'm trying to create a test that would check if a specific form can be created and modify using...
Hello,I have a requirement to add 2 Donuts in the SOW Overview Section.I have done this by updating the UX Script Include: SowIncidentLandingPageUtils. I need to translate these reports, the widgets are being translated, but not the related lists, on...
Hi All, The client scripts which are working in normal default view of forms aren't working in Service Operation Workspace(UI).Here, I am implementing an on Load client script - on change of multiple fields to set the short description every time any...
Hi There can someone help me with these kind of scenario maybe some already encountered this and have a solution. As im trying to explore on Workspaces, I notice somethings is off or its just normal behavior on the workspace were in my Service Operat...
How to add Incident task on this view . In Related list i have already added it but still it not visible in classic view . Also i have tried https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999646#:~:text=Navigate%20to%20Syst...
hi,for some reason the teams chat link is suddenly no longer available when logging in as tier 1 agents (see screenshot).it works fine if i login using my own account.only thing i can think of is i installed Notify Connector for Microsoft Teams.but i...
why single score number on data visualization is showing differently on dashboard and list view ? can someone please let me on this issue. when I clicking on the one of the tile list view I can't able to see all records.
Hi, does anybody know how to restrict a list of new options in Service Operations Workspace individually for each domain? BRirrina498
Hello, In UI Builder from 'SRP Record' -> 'Record Information SNC', client script 'Open Assign Modal', there's a line to trigger the [Task] 'Assign to me' UI action. I copied that UI action and updated the 'Open Assign Modal' client script with the n...
Hi, We have recently cloned our instance (PROD to UAT) and did an upgrade to Xanadu. We have noticed that on the SOW dashboard, the Announcement do not have any contents when impersonating an ITIL user.But on the admin it has contents, any idea how t...
Hi,We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2).Any ideas?Cheers.
Hello Everyone, I have a UI Action that opens up a UI Page, and when you click on it, there will be a table of values that you can select from and upon clicking it, will populate the assignment group. Problem is, I can't seem to be able to pass the v...
I am trying to figure out how to hide the New button on one the Related Records. See image below. I have figured out how to hide buttons in other places but cant figure out Related Records.
