Color Agent Inbox Chat Card for VIP Users
Hi, is there anyway to color the Chat incoming card in inbox of the agents for the VIP Users?Thank you!
Forum Posts
Open Knowledge View via UXF Client Action
Hello, I have a business requirement opening action plan library portal within CSM/FSM Configurable workspace. The same functionality as in "View Article" button when previewing the kb_knowledge record in the workspace. The thing is I need to have th...
Resolved! Related records tab - how can I call the same form layout as sc_task
Hi,We have a custom incident task table and this is displaying as expected in the Related Records tab. When a Task record is selected it displays a Record Page which is good however it is using a layout with the panel of Attachments on the RHS right ...
Resolved! workspaces menu in SOW
hi, i would like to make the workspaces menu visible. how do i do that?thanks.
Workspace Configuration
Hi Team, My organization has recently implemented the agent workspace and I’m looking for learning materials to understand how to configure it. Could anyone please share any relevant resources? Thanks in advance, cheers !!
Shifts in Teams and the Teams feature in the Service Ops Workspace
It gets confusing fast! Has anyone integrated the Shifts app in Teams with the Teams (manage all your teams and their on-call schedules from one place) feature in the Service Operations Workspace? If so, kindly advise level of effort and lessons lea...
Is it possible to automate the incident/change and other modules workflows in SOW workspace via ATF
As I'm new to ATF need help with below points.1. Is it possible to automate the incident/change/catalog and other module workflows in SOW workspace via ATF.2. As I'm trying to fetch the record, created in SOW workspace again, using the Open an existi...
Query on how ServiceNow handles Child cases.
Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...
Resolved! The default Sort of the list
Hello,I want to know which item is the default Sort of the list by OOTB when i open the list table.
I want SOW change request type page to be display as the picture attached.
Currently my SOW of change request is showing 3D board. I want SOW change request type page to be display as the pic attached.I have already made "com.snc.change_management.change_model.type_compatibility " system property. In the default view its sh...
I want to add custom agent assist icon in the Service operations workspace
Hi All,I have already try to create the new agent assist icon in the side panel of service operations workspace but didn't work the configurations as expected Could anyone please provide the correct step by step process to create new agent assist ico...
Configurable Workspaces - questions on editing existing spaces
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
SOW Difference between duplicating and creating a variant using a template
What is the difference between duplicating the SRP Record and creating a variant using the template 'Standard record'? Is one a better option than the other? Do both options receive automatic updates to features?
Can someone point me in the right direction to edit the SOW service portal?
Currently my SP in SOW is showing blank. Can anyone point me in the right direction as to where I can edit these widgets (in Service Operations Workspace)?
How to remove Announcements from SOW landing page
Hello, How do we remove the "Announcements" from the SOW landing page? Please take a look at the attachment for more details. Thank you,Lilian
