Unable to hide 'Cause' section

[JohnnySnow]

Hi Team,

I'm trying to hide the cause section which is available on the incident overview page of the service operation workspace.

and I tried creating a UI policy on Global Scope app and Incident Management for SOW scope as well. But it doesnt seem to work, can any one point out what needs to be done to hide this section?

UI Policy:

Script:

function onCondition() {
	g_form.setSectionDisplay('cause', false);
}

[JannaF]

 

 cause section is not in the view but it still shows

[ansmith]

@JohnnySnow - My PDI instance is on Xanadu and I was able to hide the section in UI Builder.  As always in UI Builder, you'll need to create a new variant for the Incident Management > Incident Overview page.  

Once you create a new variant and in the right app, tick the "Hide Component" checkbox for the cause section.

Also FYI - I was seeing strange behavior in UI Builder which allowed me to hide the impact section but not the cause section.  Make sure your uI Builder is on the latest version.  

Hopefully this works for you.