I'm working on allowing our chat agents the option to place a chat on hold so that the idle timer ignores that particular interaction. I got the initial piece put together, and the IdleChatHandler does in fact ignore the interaction. I got there by a...
Our ITSM teams are currently using the old "listview" to process their work.The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.We want to move to us...
I have the below catalog client script, It is working fine on DEV instance but not PROD . The isolate script is also set to false Unable to find the reason.function onLoad(){ setTimeout(function(){ // portal var aTag...
Hello allHow to add a Knowledge Base (KB) article link as a clickable hyperlink within a specific field on the Incident and Problem forms in the Workspace View.Could you please provide how to implement this functionalityThanks Nandini
Hi everyone, I have created a new workspace and in that i have added the report (type is scorecard).On clicking on the scorecard i need to display the particular records.Please help me on this.Thanks in advance!!Mahesh
We want to mirror "Record information details like caller details, asset details and SLA details and other information" that we have on incident form contextual sidebar to Request's and change requests record information contexual sidebar. currently ...
Hi. Any advice on this? Below client script is working in classic interface but not in Service Operations Workspace: function onLoad() { var gf = g_form; var gu = g_user; ScriptLoader.getScripts('Utilities.jsdbx', function() {Utilities.postOnLoadEven...
Hi,I’m looking to create a new custom Tab for the contextual side panel in the Service Operations Workspace (SOW), similar to Record information tab works. Can someone please guide me on how to create and configure a custom tab like this in SOW?
Hi All,My requirement is to destroy GlideModel in workspace after validation successful.I created one UI page, below is the code of the UI page function validateCode() { var inputFieldValue = gel('inputField').value; var sendData = new GlideAja...
Hi all,I duplicated the Service Operation Workspace page "List Bundle SNC" and added some custom features. It was working fine, but now the "Select All" checkbox in the list component (for selecting all rows) has disappeared.The workspace itself is s...
Hi - I have a requirement to create a new UI component to the contextual side panel in the Service Operation Workspace (similar to Templates). There is a custom table (u_nexthink) which has records related for the incident and interaction records. S...
I have the following server side UI Action that creates an assessment instance on the idea table. I want to be able to perform the same logic on the workspace. How do I do this? Should I create a new UI Action or enable client and workspace form butt...
I ran into a situation where an incident is resolved when an associated task is closed while an escalation on the incident is still open. The incident was opened and went through L1 to L3 escalation. The incident had one task. The L1 and L2 escalatio...
HiHopefully a quick question.Is it possible to set a pre-defined field for a new change model but to also have that field editable by the person raising the change record?For example, I have set the planning field as pre-defined with an agreed roll o...
Hello Everyone,I have a requirement from customer where they want to show a user-editable field on a standard change template.This will allow end-users to enter some detailed information while raising the standard change.An example screenshot is give...
