Using ATF How to open a Catalog item submitted in ESc portal at HAM workspace (inventory)

[KurapatiG]

Hi All,

Scenario: User submits a catalog in ESC. Now as an Asset Manager want to open the same record in HAM workspace.

Can you suggest.

Note: We have tried Custom UI steps , tried using Filter to the list, opening existing record and all. Nothing worked.

[Tanushree Maiti]

Hi @Ankur Bawiskar 

Thank you. Pasted answer in wrong window.

[KurapatiG]

1) Login to Instance(esc portal)
2)Search the Catalog Name.
3)Open the Catalog ,fill the details and submit.
4)Login as asset manager 
5)Navigate to Hardware asset  workspace
6)Click on the Inventory.
7)Navigate to Repair orders.
8)Currently we are clicked on the  number to get the record which we submitted now.
9)Unable to open the record .

[KurapatiG]

Using Custom steps we are able to navigate till repair orders and sort with Number. 
but unable to open record(as custom step cant open the dynamic data(first one in the list)).
Suggest here

[Ankur Bawiskar]

@KurapatiG 

so that catalog form creates Inventory record?

is that a record producer?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[KurapatiG]

Yes, Its a record producer.

Challenge here is opening the record in the HAM workspace.