When creating or editing knowledge in SOW, many warnings are displayed.

TomotaMisawa
Tera Contributor

The warning message states, "Unable to identify the source of the Read operation on scope 'Employee Center Core' from scope 'Collaboration Services for Service Operations Workspace'. No Restricted Caller Access privilege records were created. The operation was allowed because the target resource RCA policy is set to 'Tracking', but will be blocked with the 'Restricted' policy. Please contact the application admin."

I have attempted to configure permissions in the Restricted Caller Access privilege table and the cross-scope privileges table, but the warnings persist and remain unresolved.

2 REPLIES 2

Omkar Mone
Mega Sage

Hello @TomotaMisawa 

Can you please help with the screenshot of the Restricted Caller Access record?

Hello, Omkar Mukesh Mo. Thank you for your response. Here are the records for RCA and Cross Scope Privileges.