Workspace Dashboard: open record from Data Visualization in the same Workspace

[Jordan Blake]

I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visualization to open in the Workspace it is nested within. Am I missing something here?

[magnushedlu]

I have the same issue, really not good if the user is brought to old UI when clicking in a dashboard. Hope this is fixed. 

[Anna T_]

Hi there,

Did you ever find an answer to this?

[Jordan Blake · Accepted solution]

I did get a resolution from SN Support:

Set the property "Use default redirections" to active/true for the IT Agent Dashboard component.
http://<>/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/4107582e4324821097aac6ecba...

I did not change that property so I don't know how it was set this way, but after making this change I can confirm the records opened in the Workspace they were displayed in.

[magnushedlu]

Thank you Jordan, this setting resolved it for us.