Workspace Dashboard: open record from Data Visualization in the same Workspace

Jordan Blake
Kilo Sage

I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visualization to open in the Workspace it is nested within. Am I missing something here?

1 ACCEPTED SOLUTION

I did get a resolution from SN Support:

 

Set the property "Use default redirections" to active/true for the IT Agent Dashboard component.
http://<>/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/4107582e4324821097aac6ecba...

 

I did not change that property so I don't know how it was set this way, but after making this change I can confirm the records opened in the Workspace they were displayed in.

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9 REPLIES 9

Where to edit this? please

 

Anna T_
Tera Expert

Great - thanks, Jordan! It turns out that this was also fixed in in a plugin update outline here.

This is a great callout. Thank you for sharing. I'm going to make sure we're up-to-date.

Hi Jordan, i was not able to find the property, is there a easier way to do that ? 

You have to open the UI builder and navigate to the Dashboard Page within the Workspace itself to see the properties of that component.

 

I've since lost that URL, and I realize now I should have just put it in plain-text, but if you update your app to the latest version, it should be fixed.