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Workspace Dashboard: open record from Data Visualization in the same Workspace

Jordan Blake
Kilo Sage

I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visualization to open in the Workspace it is nested within. Am I missing something here?

1 ACCEPTED SOLUTION

I did get a resolution from SN Support:

 

Set the property "Use default redirections" to active/true for the IT Agent Dashboard component.
http://<>/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/4107582e4324821097aac6ecba...

 

I did not change that property so I don't know how it was set this way, but after making this change I can confirm the records opened in the Workspace they were displayed in.

View solution in original post

10 REPLIES 10

Hi jordan!

I couldn't find the specific property, I entered the dashboad page via UI Builder and got into the page definition, in the bottom of this page I found the properties but not the one you mention.

 

Maybe you can help me? (: