Workspace View Rule cannot be created as View returned nothing

[Siti Nur Hidaya]

Hello,

I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. 

However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace, Agent Workspace, etc.). FYI, there are more than three UI View exists for this CI Class.

Following the article below, I have ensure that UX View Rules Configuration, UX Page Registry, UX Page Properties (viewRuleConfigId) is all configured correctly.

How to create a Workspace Experience View Rule to ... - ServiceNow Community

Am I missing anything here? Does the UI Views need to be created is specific application scope?

Thanks in advance.

[Ankur Bawiskar]

@Siti Nur Hidaya 

this is for custom table in global scope?

Also the workspace view you created on your table is in which scope?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Siti Nur Hidaya]

Hello @Ankur Bawiskar ,

Custom table = Global

View = Global

Thanks

[Ankur Bawiskar]

@Siti Nur Hidaya 

then it should work fine.

Did you try clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Siti Nur Hidaya 

Potential reasons could be reference qualifier was changed and is not matching, view is hidden or role restricted

If above is not the case, clear your cache and perform gs.invalidateCache(); from scripts background and try again

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan