If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Vancouver's release at a glance
The Vancouver release integrates the latest in automation technology—including powerful, new generative AI solutions—into the Now Platform to help organizations maximize productivity, improve agility, and drive cost efficiency, with high levels of digital trust and transparency.
ServiceNow has continued to expand its robust security portfolio to help customers adapt to modern threats. The Now Platform enables organizations to streamline incident identification and management with intelligent automation, offers an enterprise‑wide view into critical risks including vulnerabilities, issues and outages, and helps protect confidential data with native platform encryption, all on a single platform. The Now Platform Vancouver release represents the next step in ServiceNow’s platform‑driven security approach for more resilient, secure digital business models
As a part of the Vancouver release, ServiceNow also launched Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. With this update, customers can accelerate productivity, improve experiences, and increase agility across every business function through the power of generative AI
See how the Vancouver release will help you drive growth on the intelligent platform with new generative AI capabilities for end-to-end digital transformation.
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Entry point to the official release notes documentation
Cumulative release notes summary on features that were removed from Quebec features and products
That page lists new plugins in the Tokyo release and existing plugins that were deprecated, planned for deprecation, renamed, or changed in some way
What's new in the Vancouver Release for
Articles & Blog Posts
2023-08-09 by Einar & Partners
Top three changes for ITOM Visibility in Vancouver
With the Vancouver release now ready, we want to share our thoughts on this update, which might not be extraordinary for many folks. However, as our daily business is focused exclusively around ITOM, there are some exciting features being introduced or deployed that will impact businesses using the ITOM Visibility subscriptions and relying on Discovery or Service Mapping. Before we delve into the numerous changes, it’s important to mention that we haven’t received the upgraded version of ServiceNow yet. As a result, all the information we’re providing is based on the release notes, and you can find a link provided at the end of our article.
2023-08-18 by @Willem
Vancouver: Security Attribute Conditions Explained
In the Vancouver release there is a new “Security Attribute Condition” added to the condition builder.
2023-08-31 by @AttilaVarga
Introducing ServiceNow Data Separation application
A new feature has arrived with the Vancouver release, related to the security area, called Data Separation. It sounds very interesting, but I need to highlight, that this application is supported only for Project Portfolio Management. I hope that this will be extended in the future. I tried this solution and collected all my experiences, which I would like to detail in this article.
2023-09-22 by @laurenmcmanamon
What's New in Process Automation Designer (PAD) for Vancouver
Join me as we explore all of the changes made to Process Automation Designer, starting with general enhancements.
2023-10-05 by @AJ Siegel
15 Ways the Vancouver Family Release Helps You Transform Your UX
Videos & Podcasts
2023-07-12 by ServiceNow Community
What you need to prepare to turn on Next Experience in Vancouver
Did you hear? Next Experience UI is getting turned on by default in Vancouver! Join us to find out what this means for you, what steps you can take to prepare, and more!
2023-08-04 by Learn N Grow Together With Atul G
25 New Features || Vancouver ServiceNow Release || Generative AI || Now Assist || Next Experience
This video is based on the latest Release of ServiceNow. Practical/Hands on in these are with my best knowledge & experience. These videos did not promote any ServiceNow Sales pitch or marketing.
2023-08-05 by ServiceNow Universe
New feature in ServiceNow Vancouver | Data discovery | Data classification
Data Discovery discovers the PII stored in the ServiceNow instance.
Data Classification classifies the data in different predefined classed.
2023-08-08 by ServiceNow Community
What's new in Vault in ServiceNow Vancouver Release?
In this session we will cover some of the new features of ServiceNow Vault in Vancouver.
2023-08-09 by @Chuck Tomasi
Break Point: The Advocates talk Vancouver
The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along!
2023-08-11 by ServiceNow Community
What's new in the Vancouver release for Process Mining
In this installment of the Process Mining Academy (formerly Process Optimization) we cover some of the enhancements to ServiceNow's in-platform Process Mining solution in the Vancouver release. New automated findings, Process Map dashboard component, coverage for Strategic Portfolio Management and more.
2023-08-12 by ServiceNow Dev Program
Vibrant innovations: ServiceNow Platform Vancouver release
ServiceNow is excited to announce the release of Vancouver, our latest platform update.
2023-08-11 by ServiceNow Dev Program
In this session we will be going deep dive into Access Analyzer in Vancouver.
2023-08-15 by ServiceNow Community
What's New in Flow Designer for Vancouver
In this video, we're going to take a look at the new Flow Designer updates that came out in the ServiceNow Platform Vancouver release. We'll cover several new updates that makes it easier to create and manage flows in Flow Designer. We'll also take a look at the new go back action in flow designer.
2023-08-18 by ServiceNow Dev Program
In this video, I'll be demonstrating a live coding project using the Generative AI Controller. This controller allows you to create text based inputs that can be used to control computer graphics. I'll be demonstrating the project in real-time, so you can see how easy it is to use this controller and create powerful text based inputs. If you're interested in creating your own generative AI projects, then this is the video for you!
2023-08-24 by ServiceNow Community
What's New in Vancouver Platform Analytics
In this Platform Analytics Academy session, we discussed and demoed What's New in Vancouver as it relates to Platform Analytics. This is an opportunity for you as the customer to see what is Vancouver to be prepared for Platform Analytics in our Vancouver release. If you are interested in the Platform Analytics for the Vancouver release, then you will want to check out this session.
2023-08-29 by ServiceNow Dev Program
What's new in RPA in Vancouver?
In this session we will cover some of the new features of ServiceNow RPA in Vancouver.
2023-08-29 by ServiceNow Community
What's new in Vancouver: Next Experience edition
Join us for a first look at what's coming in Vancouver for Next Experience!
2023-09-08 by ServiceNow Community
Decision Builder Testing and Publishing
Discover the latest features of Decision Builder and decision tables and how they can make your life even better in the Vancouver release. Showing off testing, defaults, new interfaces, future features, and more.
2023-09-08 by ServiceNow Community
In this session we will go deep dive into ServiceNow spoke generator which is released in Vancouver.
2023-09-12 by ServiceNow Community
What's new in Virtual Agent in Vancouver
Virtual Agent and all its updates for the ServiceNow Platform Vancouver Release! Join your Senior Developer Advocates, Earl Duque and Lauren McManamon, and special guest Principal Outbound Product Manager, Victor Chen, as they demo these new features.
2023-09-21 by ServiceNow Community
What's new for the Now Platform in Vancouver
In this academy you'll learn what’s new for the Now Platform in the Vancouver release. Product Success Manager Paige Duffey and I take you through the new and improved capabilities in Workflow Automation, Platform Security, Platform Administration, and more.
2023-09-22 by New Rocket
ServiceNow Vancouver Release Top New Features & Updates
The Vancouver release of ServiceNow is now available and comes with many new features and updates. In this edition of NewRocket TV, Nathan Firth, our Chief Creative Officer, will walk you through some of his favorite new platform features and give you a closer look at the ServiceNow Vancouver release.
2023-09-28 by ServiceNow Community
What's new in the Vancouver Release: Field Service Management
Vancouver Release is fast approaching! If you'd like an in-depth peek into all the new features from Field Service Management, this is the webinar for you! FSM Product Management Director, Rob Schafer will be live to demo what's new and how you can access these features today. Bring your questions, and register today!
2023-09-28 by ServiceNow Community
What's new in the Vancouver Release: Customer Service Management
Are you ready for the Vancouver Release? Join this session to learn about the latest innovations from Customer Service Management and how you can start using them today. ServiceNow experts will provide in-depth demos to show you how you can harness the power of your organization with new customer engagement and customer operations features to deliver effortless customer experiences and drive loyalty.
ServiceNow Vancouver Release Highlights
Series of small videos about the highlights of the Vancouver release
2023-09-20 by ServiceNow Community
Technology Workflows Vancouver Release
In this video series discover the latest capabilities in IT Operations Management, IT Asset Management, Security Operations, Strategic Portfolio Management, and Application Portfolio Management!
2023-09-26 by ServiceNow Community
What's new in UI Builder for Vancouver
It's a great session with one of our best experts to discover the new hot UIB/Next Experience features in Vancouver.
2023-10-04 by ServiceNow Community
What’s new in Vancouver for Document Intelligence
In Vancouver, the new version of Document Intelligence (v3) and Document Intelligence Admin (v2) are full of new features to make it easier and faster to extract data from documents. With the new Classifier capability, automatically use AI to categorize documents. Watch the video to learn more and get started!
2023-10-04 by ServiceNow Community
What’s new for Financial Services Operations in the Vancouver Release
With the new Vancouver release, you might be asking yourself, “What’s new for Financial Services Operations?” Well, this webinar has got you covered! The new Vancouver release expands the user’s toolbox for front office, client service, and operations teams in banking and insurance. Some of the new benefits include reducing dispute-resolution cycle times and enhancing transparency for customers and employees. Additionally, powerful new integrations provide a holistic view of applicant financial profiles, automated decisioning, and real-time credit checks for faster, more well-informed decisions.
2023-10-06 by ServiceNow Community
What's new for Creator Workflows in Vancouver
In this academy you'll learn about what’s new for Creator Workflows in the Vancouver release. Outbound Product Managers Joe Wilmoth and Kiernan McMorrow take us through the new and improved capabilities in App Engine and Automation Engine.
2023-10-24 by ServiceNow Community
Next Experience Academy: What's new in Vancouver: UI Builder edition
Join us for a first look at what's coming in Vancouver for UI Builder!
2023-11-06 by ServiceNow Community
ServiceNow Mobile Platform - Vancouver Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Vancouver release of ServiceNow's mobile apps and platform including:
- Next Experience Dark Theme Support
- Mobile App Bridge Playbook support
- Enhanced Calendar Screen for mobile
- Support of right-to-left languages
2023-11-07 by ServiceNow Community
What's new in Vancouver release: CMDB
Customers rely on the CMDB for panoramic insights into their core services and infrastructure. Until now, they've had to choose between two perspectives: a view based on relationship dependencies or a view based on service maps. With the Vancouver release, customers can see their critical business technology in a Unified Map that combines the best of both views. This powerful UX makes it easy to see all of your technology in the context of the processes that affect them so you can plan better, diagnose more accurately, and respond to business needs faster. Come hear Tony Branton, the senior product manager for the CMDB show you how to plan for and maximize the value of this breakthrough feature.
2023-11-10 by ServiceNow Community
What's new in the Vancouver release: Employee Center
Come join us for this Live webinar to learn what new features have been released for employee center as part of the Vancouver release. Who? Attend If you are getting started with your employee center deployment or currently deploying or deployed employee center.
Troubleshooting
Known Error Portal
