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Adoption Services Hub

Welcome!

Whether you're onboarding new employees, navigating the learning curve of ServiceNow products, or working to bring consistency across your organization, you've come to the right place. ServiceNow Adoption Services accelerate time to value by guiding users through setup, onboarding, and everyday tasks directly inside the platform — reducing reliance on manual training and speeding up go-live and feature adoption. And with Dynamic Guidance, our newest modality, users can ask questions and receive real-time, context-aware, voice- or text-based help right as they work — keeping teams on best practices, minimizing errors, and ensuring every role realizes value faster. Explore our articles, expert insights, and practical resources to build a standardized, scalable foundation your people can grow with.

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Dynamic Guidance

Go From Zero to Hero ServiceNow's AI‑Driven Onboarding

Dynamic Guidance

Guided Tours + Dynamic Guidance (Together, by Design)

Coming Soon
📅 Sessions on May 5 — Knowledge 2026
Dynamic Guidance Session

Get fast, focused guidance—live, on the spot

Short on time but big on questions? This 15-minute session is built for speed. Bring your challenge, get real answers, and leave with a clear next step.

3:30 PM – 3:45 PM
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Ask the Experts Session

Your toughest questions, answered by the people who built it

Three sessions, three chances to go one-on-one with ServiceNow experts. Bring your real questions and get straight answers.

12:30 PM – 1:00 PM 2:00 PM – 2:30 PM 4:30 PM – 5:00 PM
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💡 Pro tip: Spots fill up fast—add these sessions to your K26 schedule now so you don't miss your window. Whether you have 15 minutes or 30, there's a session built for you.

Check out the Center of Excellence