AI Admin Center/Now Assist Center Hub

[Sharon_Barnes]

AI Admin Center/Now Assist Center Hub

Welcome!

Note: Originally published for Now Assist Center (NAC). As of Australia Patch 5, this product is now AI Admin Center (AIAC). Same product, new name.

AI Admin Center: One Place to Manage AI on Your Instance

If you've spent time configuring AI and Now Assist, you know the drill: multiple consoles, scattered settings, and constant context switching. AI Admin Center fixes that. It's a single workspace where AI administrators can activate, configure, and manage AI/Otto/Now Assist across ITSM, CSM, HR, and more.

Conversational configuration: Configure via a natural-language interface instead of hunting through settings pages. Adjust options, deploy AI solutions, and manage guardrail controls like Offensiveness Detection and Prompt Injection Protection — all from one place.

Instance-specific recommendations: AI Admin Center reads your instance state and surfaces relevant calls to action based on your actual setup — not a generic checklist. Useful when managing multiple environments or picking up where someone else left off.

Finding where AI can help: The workspace analyzes your incident and case data to identify where AI agents are likely to have the most impact, with a direct path to acting on those findings. Helpful for building an internal case for where to deploy AI next.

Analytics on the home page: Usage and performance data are embedded directly in the home page. No separate reporting view, no extra navigation — just your AI performance data in context with your management tools.

In-context help: A built-in AI help experience pulls from ServiceNow documentation and training resources, relevant to whatever you're actively working on. Get configuration answers without leaving the console.

Minimum Requirements

Family Release Australia Patch 2
Zurich Patch 9

Release Now Assist Center 3.0.4

Role Required admin

Share with Friends!

We’d love for you to spread the word!

Feedback!

Give Feedback

AI Admin Center

AI Admin Center Intro

One Place to Manage AI on Your Instance.

Article →

AI Admin Center

AI Agent Advisor FAQ

Use your data to identify automation opportunities.

Article →

AI Admin Center

Conversational AI Setup and Help for Admins

AI administration through natural conversation

Article →

AI Admin Center

AI Readiness Evaluation in AI Admin Center

Assess AI readiness and identify configuration or data gaps

Article →

AI Admin Center

Monitor Smarter: AI Insights Now in One Place

Centralized monitoring and business value

Article →

AI Admin Center

Discover Automation Opportunities with AI Agent Advisor

Walkthrough of AI Agent Advisor

Video →

AI Admin Center

AI Agent Advisor: 

Use your data to automatically identify automation opportunities

Video →

AI Admin Center

Now Assist Center: AI Made Simple for Developers

Your unified view to set up, manage, and monitor AI.

Academy →

AI Admin Center

 Your AI Has Been Busy. Monitoring Can Prove It.

Academy, walk-through of AI monitoring

Academy →

Coming Soon

Now Assist Center Hub — ServiceNow