The default of the default value

What I particularly like about the ServiceNow platform is that even having dealt with it for as long as 15 years, you keep learning new things all the time. As I was working on my post about reminders...

A (user-)friendly reminder

Many processes involve notifications that remind participants about an outstanding action. They are preconfigured by an administrator and are triggered by specific events in the record’s life cycle. I...

Platform Fundamental Academy - August 15, 2024 - Simplifying Store Upgrades with the Batch Installer

Platform Product director Adam Stout showed us how to automate the installation and updating of plugins using a CI/CD spoke and a flow. This technique can be used to initiate the installation of multi...

ServiceNow Creator Studio Demo with Jerry Wong

Hello Everyone, Link to visit podcast on YouTube again: If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best Regards, Prashant Kumar (LearnIT) YouTube Cha...

Applying a Patch, Family Release, or Store Release? Check your Sys Audit DELETED records!

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, For every customer the Sys Audit is typically one of the largest tables in their production instance. A good ch...

ServiceNow Feedback Opportunity: Right-Click Configuration

Share your thoughts on ServiceNow's Right-Click Configuration The Core Platform UX team would love to hear your thoughts and opinions on: all things configuration. Specifically, do you have feedback o...

Platform Fundamentals Academy - July 18th, 2024 - Best Practices for Upgrades

Thank you for joining our webinar with Oluyinka Oginni, Snr. Outbound Product Manager, and Padmaja Vattikuti, - Engineering Manager. We learned the best practices for planning and executing upgrades o...

Platform Fundamentals Academy - June 20th, 2024 - Guided Tours and Guided Setup in Washington DC

We held a Platform Fundamentals Academy session on Guided Setup & Guided Tours in ServiceNow on June 20th. During this event, participants discovered how these powerful tools can enhance product adopt...

Use case: Display message on Portal/Catalog view that contains links (Rich text) based on conditions

Hello Folks, Hope you all are doing great and enjoy learning!! This is Blog is to explain following Use case. Ask: Display message as per below image that contains link and formatted with color when p...

Keeping your instance database footprint tidy (09): Reclaiming Table Free Space

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, thou...

Now Collaborate with your team in real-time with Developer Sandboxes and Flow as a Code - Xanadu

Current limitations when collaborating on the same component between multiple developers At the moment only 1 branch is active on an instance, switching the branches is very complex and time-consuming...

ServiceNow backend takes a giant leap making the platform more efficient -Introducing RaptorDB

Note : The content shared below is a summary of all the information available on the internet and insights shared at the Knowledge 2024 keynote. ServiceNow is making a significant upgrade to the found...

Platform Fundamentals Academy - April 18th, 2024 - Upgrades in Washington

On April 18th, 2024 we held our Platform Fundamentals Academy, where we discussed Upgrades in Washington. In this Academy join ServiceNow Product Manager, Govind Menon, as he delves into the intricaci...

Creating Portal Announcements Automatically from an Outage or Knowledge Article

Recently I encountered a requirement where the client wanted to automatically create announcements from outage and knowledge articles. I created this as a helpful script that can help anyone. This can...