This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
On December 4th, 2025, the Platform Academy hosted a session focused on strategies for seamless ServiceNow upgrades across all customer environments. The event equipped platform owners, admins, and IT...
Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...
Solve the AI Readiness Puzzle Before You Even Begin If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't ev...
We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are curr...
Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends o...
Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...
Introduction AI Voice Agents refer to intelligent conversational systems that understand, respond to, and act upon natural spoken interactions, delivering support across voice–enabled channels such as...
Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With th...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in Patch 5 of the Zurich family release. Hi there, Work...
The Zurich release just dropped some serious power-ups for ServiceNow UI Builder—and this session breaks it all down. Join Maria Gabriela from the Agent Experiences team as she dives into what’s new, ...
What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy...
This Platform Academy session brought together ServiceNow experts and users to explore the power of User Experience Analytics (UXA). Hosted by Sharon Barnes, with in-depth presentations from Samantha ...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
