Subscription Management Hub

Subscription Management Hub Welcome! Welcome to the Subscription Management Hub Your central resource for all things Subscription Management — from overview, understanding usage, capacity, entitlement...

SmartDocs and Doc to Voice Hub

SmartDocs and Doc to Voice Hub Welcome! Your go-to destination for everything SmartDocs and Doc to Voice — tips, tutorials, release updates, and community-authored articles all in one place. Whether y...

Share Your Experience: How You Prepare Data for AI Workflows

We're conducting research on how practitioners manage and prepare data for AI workflows, and how they discover and adopt tools that support that work. Who we're looking for: People who work with data ...

Guided Tours and Dynamic Guidance

Guided Tours + Dynamic Guidance (Together, by Design) Table of Contents The Role of Guided Tours (Why They Still Matter) Where Dynamic Guidance Adds Value How They Work Better Together The Business Im...

Adoption Services Hub

Adoption Services Hub Welcome! Whether you're onboarding new employees, navigating the learning curve of ServiceNow products, or working to bring consistency across your organization, you've come to t...

test

Stop Debugging, Start Building: Agentic ATF Brings Code Coverage and AI Troubleshooting to Your Test

If you've ever spent a morning staring at raw test logs trying to figure out why a business rule broke overnight, you already know the cost of reactive testing. During a recent Platform Academy sessio...

Stop Reviewing Every Skipped Record Manually: How Automated Skip Resolution Changes the Upgrade Game

Every ServiceNow upgrade carries a tax. Not in licensing, not in downtime, but in the post-upgrade labor of reviewing skipped records: the customized records that conflict with base system changes and...

Stop Dreading Upgrades: How the Guided Upgrade Console Changes Everything

Imagine ServiceNow released platform updates every month. Could your organization keep up? During a recent Platform Academy session on the Guided Upgrade Console, we posed exactly that question to the...

Platform Academy: An Admins Guide to Assistant Analytics

Making Sense of AI Assistants: A Practical Guide to Assistant Analytics in ServiceNow As AI-powered assistants become more embedded in ServiceNow workflows, one big question keeps coming up: How do we...

Why Automation Governance is Non-Negotiable in 2026?

One evening during the winter of 2015, I found myself in one of those conversations that disguise profound wisdom as casual banter. My friend — let’s call him Vikram — was holding court on the art of ...

Transform Excel Imports with AI: Introducing Excel Mapping in ServiceNow AI Lens

The Problem: Excel Chaos Meets Manual Effort Every enterprise team, whether IT, HR, or Operations—relies heavily on Excel. Asset inventories Employee onboarding lists Vendor or device data Compliance ...

Now Assist Readiness Evaluation: System Properties Reference

Now Assist Readiness Evaluation: System Properties Reference Family Release: Yokohama Release: 1.0.5 Roles Required: admin Overview The Now Assist Readiness Evaluation (NARE) is your built-in tool for...

Guiding Principles of Recording in Agentic Desktop

The Agentic Desktop Recorder is your starting point for building reliable desktop automations. But like any powerful tool, the quality of what you get out depends heavily on how you use it. Follow the...