Ambiguous query detection

Are you fluent in GlideQuery or are you rather a stanch adherent of the classical GlideRecord like me? As I touched GlideQuery for the first time, I found out something interesting about how it treats...

Building a better Agentic Workforce product experience at ServiceNow

Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...

Help us build a better Agentic AI product experience at ServiceNow

We'd love to have you to participate in a research study on Agentic AI implementations within ServiceNow's platform. As an implementation partner helping customers deploy and optimize these solutions,...

Platform Academy - July 22nd, 2025 - Prompt Engineering for Automated Tests Creation

Prompt Smarter, Not Harder: A Developer’s Guide to AI-Powered Test Generation in ServiceNow If you’ve ever lost a weekend to manual test setup before a ServiceNow upgrade, you’re not alone. The releas...

Platform Academy - July 17th, 2025 - Building workflows to be used as tools in AI Agents

The ServiceNow Platform Academy recently featured a packed session exploring how AI agents and workflow automation work hand-in-hand. Victor and Lisa shared a comprehensive look at designing intellige...

Platform Academy - July 15th, 2025 - Code Signing

Unlocking Platform Security with ServiceNow Code Signing If you’ve ever worried about unauthorized scripts running in your ServiceNow mid server or want tighter control over what gets deployed to prod...

Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

This guide is intended to provide a comprehensive, step-by-step walkthrough for integrating the ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 developer environment. It is base...

Platform Academy - June 12th, 2025 - Less frustration, more innovation with ServiceNow Studio

All-In-One Development: Why ServiceNow Studio Is a Game Changer for Developers If you’ve been a ServiceNow developer for any length of time, you probably know the feeling of bouncing between different...

Platform Academy - June 24th, 2025 - Mobile Lessons learned from the field: What we heard at K2025

Lessons from the Field: Going Native with ServiceNow Mobile After Knowledge 2025 At Knowledge 2025, one thing was clear: most customers are still figuring out their mobile strategies. Whether you're e...

Platform Academy - June 26th, 2025 - Continuous Authentication with Zero Trust Architecture

Reinforce Your Security with Continuous Authentication and Zero Trust in ServiceNow If you're responsible for platform security, especially in regulated environments, you've probably faced the limitat...

Platform Academy - July 1st, 2025 - How (and why) to make your notifications subscribable

How to Make ServiceNow Notifications Subscribable Notifications are one of the most useful—and most frustrating—features in any platform. Too few, and you miss critical updates. Too many, and you’re d...

Platform Academy - July 3rd, 2025 - Beyond the Basics: Enhancing ServiceNow ATF with Custom Reports

Enhance ATF with On-Demand PDF Reports: A Developer’s Guide If you’ve ever wished for a better way to share or certify ATF test results in ServiceNow, you’re not alone. In this Platform Academy sessio...

Platform Academy - July 8th, 2025 From Chaos to Order: Making Service Catalog Work for You

From Chaos to Order: Making Service Catalog Work for You Anyone who has waited endlessly for a laptop approval or emailed five people to gain access to a tool knows the pain of chaotic service request...

Platform Academy - July 10th, 2025 - An Admin's Guide to Now Assist.

An Admin’s Guide to Now Assist: Setup, Skills, and Real-World Insights If you’re an admin working in the ServiceNow ecosystem, you’ve likely heard of Now Assist—ServiceNow’s generative AI engine embed...