Embed surveys in Microsoft Outlook

[deepakgarg]

ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab. 

Before you begin  

You must activate the Outlook Actionable Messages plugin (com.sn_ms_oam). 

Procedure 

1. Navigate to System Notification > Email > Notifications. 
2. Click Survey User Invite notification, click the What it will contain tab, and then add the following script in the Message HTML field  with the existing information. 
   

   ${mail_script:include_survey_actionable}

   This script includes the Outlook actionable message in the email notification that’s sent to a user. 
3. Navigate to Survey > View Surveys. 
4. Open a survey.
5. To send an email notification to a survey user, select the Send notifications check box. 
6. Select the Outlook Actionable Message check box and save the survey. 
7. Click Assign Survey and assign the survey to a user. An email notification with the embedded survey is sent to the user. The user can take the survey and submit it from the email client instead of opening the survey in a new browser tab.

Note:

The following questions are not supported for an embedded survey - 

• • Attachment
  • Date
  • Datetime
  • Template
  • Reference
  • Image Scale
  • Ranking
• Dependant questions are not supported.
• Signature is not supported.
• Mandatory questions are supported.

Useful References: Servicenow Docs