Jack Yu
ServiceNow Employee

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This is a summary of the top spoke enhancements in the November Store release - read on to learn more about all of the latest updates!

Qualtrics Spoke (1.1.1)

  • Enhanced Look up Contacts by Email action to include segment membership, which provides CSAT and Customer Value Score from Qualtrics
  • New sample outbound flow to upsert customer contact from ServiceNow to Qualtrics
  • New sample flow to route to different subflows based on Qualtric's CSAT and Customer Value Score

Microsoft Dynamics 365 for Finance and Operations Spoke (1.1.0)

  • New actions:
    • Create Invoice
    • Create Goods Receipt
    • Create Transfer Order
    • Create Transfer Order Lines

Microsoft Exchange Server Spoke (2.2.0)

  • New actions:
    • Update a Calendar Meeting
    • Delete Calendar Event for User
    • Look up Meetings Stream
    • Look up Folder ID

Utility Actions Spoke (1.1.0)

  • New actions:
    • Generate Encoded Query
    • Look up Latest Comment on Record

Oracle HCM Cloud Spoke (2.5.0)

  • New action:
    • Look up Organization Payment Method