If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Yokohama's release at a glance
ServiceNow's Yokohama release, rolled out in early 2025, is a major update focusing on artificial intelligence, data management, and user experience improvements. This release aims to help organizations streamline operations and enhance digital workflows, making it a transformative step for service management platforms.
Here is a selected (but not complete) list of the most exciting features that stand out in this powerful platform update:
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AI Agent Studio: This revolutionary feature enables the creation of autonomous AI agents that perceive their environment, make decisions, and execute tasks with minimal human intervention. With a low-code interface, developers can build custom AI agents that integrate seamlessly with enterprise workflows.
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Agentic AI: ServiceNow's agentic AI allows AI agents to independently generate plans and execute actions based on existing workflows. This next level of automation enables businesses to operate 24/7 with AI-driven agents handling complex tasks autonomously.
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ServiceNow Studio: A unified, AI-powered environment that revolutionizes development for no-code, low-code, and pro-code developers. It accelerates application development with intuitive tools that enhance collaboration and streamline automation, all in one workspace.
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Enhanced Query Builder: Upgrades with a modern workspace and drag-and-drop, making complex queries intuitive for administrators.
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Flow Debugger: Developers can now debug flows and subflows using a dedicated Workflow Studio tab, setting breakpoints, pausing flows at specific steps, and reviewing configuration and runtime values to troubleshoot effectively.
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Service Observability: This feature unifies monitoring tools into a single source of truth, using AI-driven insights to pinpoint root causes faster, quantify business impact, and resolve issues before they escalate.
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Workflow Data Fabric: The enhanced data foundation connects and activates data from any source, harmonizing it with the ServiceNow Platform. This breaks down silos between data sources, enabling more connected and intelligent AI operations.
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Developer Sandbox: This isolated development environment allows teams to work in parallel without disrupting other users. Sandboxes can be instantiated on-demand, containing full metadata and transactional data from the base instance.
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RaptorDB: RaptorDB, ServiceNow's new high-performance database, significantly enhances transactional speed and data processing capabilities, ideal for powering AI-driven applications and analytics.
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Data Management Console: This centralized dashboard enables administrators to monitor storage consumption and manage data growth effectively. It provides real-time insights into stored data and simplifies the implementation of data retention policies.
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Entry point to the official release notes documentation
- New features and products
- Removed features and products
- Deprecation information
- Changes to features and products
Articles & Blog Posts
What's new in the Yokohama Release for
2025-01-30 by Priyanka Sharma
ServiceNow - Yokohama: Features That Stole the Show
You know that feeling when you’ve been waiting for something, and then it finally drops and exceeds your expectations? That’s exactly how I felt when the Yokohama release landed.
2025-03-03 by @Michael Hansen
Yokohama takes our CSDM data model to new places . . just in time for new AI capabilities
The Yokohama release strengthens your organization's data foundation through four key innovations: CSDM 5, API Insights, new API Service Graph Connectors, and Service Graph Connector Central. Let's explore how these updates improve visibility, integration, and data architecture to support your digital transformation journey.
2025-03-05 by @AttilaVarga
Sending message to an active flow from outside of Context
I just noticed a new feature in the Yokohama release related to the Flow engine. There is a new action, called "Wait for Message". This is a great and maybe a long-awaited feature, because now external content can be sent to the Flow context.
2025-03-12 by @SandrineR
Platform Privacy and Security Yokohama Innovations
The Yokohama release is here, and with it comes a suite of powerful new security features. The Platform Security team has been hard at work, and we’re excited to share the highlights.
2025-03-17 by devoteam
ServiceNow Yokohama Release Enhancements for SPM & EA
Released March 12, 2025 (early availability January 30), the ServiceNow Yokohama release is an update to the Now Platform. The main focus? Enhancing AI capabilities and improving workflow efficiency, with a focus on Strategic Portfolio Management and Enterprise Architecture. In this article, we will dive deep into all the exciting improvements you can expect from this release.
2025-03 by Martin Rudack
Exploring the Yokohama list component
The list component got a lot of attention in the #ServiceNow #Yokohama release. With the new changes we are now able to implement a lot of the requirements that almost every customer has, and which were not possible before. Like changing the column with, changing the label of a column, showing an SLA timer and so much more. In this series of articles, I will document what I have explored under the surface.
Videos & Podcasts
2025-01-24 by ServiceNow Dev Program
What Is Agentic AI and Why Should I Care?
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers!
2025-02-10 by ServiceNow Dev Program
TechNow Ep 99 | Explore Yokohama
Join ServiceNow Developer Advocates Earl, Lauren, Pranav, Kristy, and Travis, as they present the 99th episode of TechNow - the webinar dedicated to debuting the hottest new ServiceNow features to admins and developers alike! 🥳 Be amongst the first to see demos of the most highly-requested features, including (but not limited to)...
- ServiceNow Studio, the new unified developer experience, empowers no, low, and pro code developers
- Gen AI and Now Assist upgrades add new UI and Flow Generation capabilities
- New features in UI Builder enhance your ability to create and re-evaluate Playbook variants
2025-02-06 by ServiceNow Dev Program
ServiceNow Process Mining in Yokohama
Are your workflows as efficient as they could be? In this episode of Creator Toolbox, Senior Developer Advocate Earl Duque is joined by Dan Grady from the Process Learning Business Unit to explore ServiceNow Process Mining—an advanced tool that helps organizations visualize, analyze, and optimize their business processes.
2025-02-10 by ServiceNow Community
Privacy Management Yokohama Enhancements
2025-02-13 by ServiceNow Dev Program
Speed Up Your ATF Tests with Now Assist for Test Creation!
Are you tired of manually creating ATF tests? Meet Now Assist for Test Creation, the AI-powered feature that transforms natural language prompts into fully automated test cases. In this episode of Creator Toolbox, host Earl Duque is joined by Oluyinka Oginni (Outbound PM), Ravi Mantrala (Inbound PM for ATF), and Lucas Hsu(Engineering Manager for ATF) to break down everything you need to know about this game-changing tool.
2025-02-26 by ServiceNow Dev Program
Autocomplete, Code Explain & More - Now Assist for Code (Yokohama)
ServiceNow developers, get ready for a massive upgrade! Now Assist for Code is evolving with powerful AI-driven features that streamline your coding experience. In this episode of Creator Toolbox, Earl Duque, Jay Couture, and Patrick Wilson walk through the latest enhancements.
2025-02-26 by ServiceNow Community
Telecommunications Network Inventory - Yokohama Features
Overview and demo of the newest features for TNI in our Yokohama release 1Q25.
2025-03-10 by ServiceNow Dev Program
Text to Bot is Here 🤯 - Building a Bot Has Never Been This Simple 🤖
ServiceNow developers, get ready for a massive upgrade to RPA! Discover how ServiceNow's new RPA bot generation feature uses generative AI to streamline automation development. This video demonstrates the power of Now Assist in creating, extending, and customizing RPA bots, highlighting the importance of effective prompts for optimal results.
2025-03-15 by ServiceNow Community
Platform Analytics - What's New in Yokohama
This Platform Analytics Academy session unveiled the latest innovations in Platform Analytics with the ServiceNow Yokohama release. The session showcased powerful new features designed to transform your experience with Platform Analytics.
2025-03-11 by ServiceNow Community
What’s new in Smart Assessments across the ServiceNow Risk Portfolio
The Smart Assessment Engine has introduced significant advantages across the entire risk portfolio of products, and this release is delivering more. Join us to learn we are and enhancing Business Impact Analysis templates for Business Continuity Management, improving Compliance Case Analysis within IRM, and streamlining Privacy Assessments within our Privacy Management product. We will show you how to leverage the Smart Assessment Engine for automated assessment responses, assessment scoring, copying templates for greater efficiency and more. Sign up to see these features in action.
2025-03-11 by ServiceNow Community
ESG Management has some exciting new features being released, and we’ll be showing the highlights in this not to be missed webinar. Metric enhancements include submission and approval enhancements; operand values display in calculated metric definitions; support for HTML and single-choice data types and historical data upload for ESG business personas. We’ll also show you how our Forecast planning and analysis tools helps you in strategic planning by creating "What-if" scenarios. For reporting capabilities, we have also added HTML data support for Office 365 as well as dynamic filtering capabilities.
2025-03-12 by ServiceNow Community
What's new for Process Mining in the Yokohama release
In this session will cover the enhancements for ServiceNow's Process Mining solution in the Yokohama release. The session will include live demos and practical guidance.
2025-03-12 by ServiceNow Community
Yokohama Q1'2025 Dispatcher Workspace Enhancement
Dispatcher workspace delivers a single pane for our dispatchers to manage and maintenance the quality of service of their team and organization. We have introduced three new enhancements to empower dispatchers to be more efficient.
2025-03-12 by ServiceNow Dev Program
Mastering Playbook Variants in ServiceNow Yokohama: A Game Changer for Workflow Automation
ServiceNow developers, get ready for a major upgrade! The Playbook Variants feature in the Yokohama release is here to help streamline complex workflows without duplicating processes.
2025-03-12 by ServiceNow Dev Program
The Future of Triggers and Debugging Your Flows!
Saved Triggers, External Triggers, and the Flow Debugger - OH MY! In this special episode of Creator Toolbox, Developer Advocate Lauren McManamon dives into all of these Yokohama improvements with Inbound Product Manager, Riya Kapoor.
2025-03-18 by ServiceNow Dev Program
Mastering Playbook Localization in Yokohama: A Must-Know for ServiceNow Devs!
ServiceNow developers, are you ready to scale your workflows globally? In this episode of Creator Toolbox, Kristy is joined by Taylor Burrows, a Principal Inbound Product Manager, to dive deep into the Playbook Localization feature in the Yokohama release.
2025-03-18 by ServiceNow Dev Program
ServiceNow Studio Gets a Major Upgrade!
It's Studio's time to shine, baby! ✨ In this episode of Creator Toolbox, Senior Developer Advocate Lauren McManaman is joined by Andrew Barnes (Director of Product Management) and Matthew Ripley (Principal Inbound Product Manager) to showcase what’s new and what’s next for Studio - ServiceNow's centralized home for all development on the platform.
2025-03-31 by ServiceNow Community
What's New in ServiceNow Yokohama Release for Platform Security & ServiceNow Vault
Any customers using our foundational and premium platform security products on the NOW Platform will be interested to know what's new in the latest release.
2025-03-31 by ServiceNow Community
What's New in ServiceNow Yokohama Release for Mobile Apps
Join us every month for our live Mobile App Academy sessions focused on managing and building ServiceNow mobile apps in real time. We'll have product experts on hand to walk through concepts, provide guidance, and answer your questions in a live setting.
2025-04-02 by ServiceNow Dev Program
Boost Your ATF Testing with Reusable Tests in ServiceNow Yokohama!
ServiceNow developers, get ready for a game-changer in the Yokohama release! One of the most requested Automated Test Framework (ATF) features—Reusable Tests—is finally here. This new capability allows you to modularize and reuse test components across multiple test cases, making your testing process more efficient, easier to maintain, and more consistent.
2025-04-07 by ServiceNow Dev Program
Conversational Subflows Are Here! Automate Workflows in Chat with Yokohama's New Feature
The Yokohama release is leveling up how developers automate workflows with Conversational Subflows and Actions. In this Creator Toolbox episode, Travis Toulson is joined by Gaurav Kumar from the Workflow Automation product team to show how you can now run subflows and actions directly in conversational interfaces like Slack, Microsoft Teams, or the Now Assist panel. This new capability makes it easier than ever to expose reusable logic from Flow Designer to end users via chat-based interfaces. Whether you're looking to auto-schedule meetings, create incidents, or fetch records, this feature allows you to wire up conversational access to existing automation—without having to build a whole virtual agent topic from scratch.
2025-04-14 by ServiceNow Community
ServiceNow Yokohama Highlights for Employee Center
Come join us for this Live webinar to learn what new features have been released for Employee Center as part of the Yokohama release!
2025-04-14 by ServiceNow Community
What's New in ITOM Visibility and Cloud Accelerate
Join this session to learn about what is new for IT Operations Management Visibility & Cloud Accelerate for the Q1 store release! You will have the opportunity to interact with and ask questions to product management during this live session.
2025-04-14 by ServiceNow Community
ServiceNow Yokohama Highlights for ITOM AIOps
Join this session to learn about what is new for IT Operations Management AIOps for Yokohama and the Q1 store release! Hear from product management about Service Observability, Now Assist for ITOM enhancements, new features to empower distributed teams, and more!
2025-04-17 by ServiceNow Community
What's new in Yokohama for Knowledge Management
In this session, we covered the newly released features of Knowledge Management with the Yokohama family and store releases. We outline enhancements to Knowledge Generation with Now Assist for Non-English languages, accessibility improvements and other exciting updates.
2025-04-29 by ServiceNow Community
Champion Your Upgrade to the Now Platform Yokohama Release
re you eager to harness the powerful innovations introduced in the Now Platform Yokohama release? Yet, the prospect of upgrading might seem overwhelming. Fret not! You're not alone. Our team of ServiceNow experts is here to guide you through it all. Join us for an enlightening webinar as we delve into the realm of upgrading, uncovering strategies to sidestep common pitfalls. From meticulous preparation to seamless scheduling and vigilant monitoring, we'll equip you with the knowledge and tools you need for a smooth transition. Experience firsthand the platform capabilities designed to ease your upgrade with live demos showcasing Upgrade Center and Instance Scan functionalities.
Troubleshooting
Known Error Portal
