After ServiceNow acquired an AI search technology company in 2020, our internal team implemented it almost immediately. The results have been better than we expected. Search results are delivered 3.5 times faster than with our previous search engine—from an average of 10.3 seconds down to 2.3 seconds. Even more importantly, our results are now 2.9 times more relevant. How did we do it? AI plays a big role. Read the full blog here to learn how we did it, then check out the new AI in the enterprise Workflow guide.
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