Platform Academy - Now Assist Readiness Evaluation

[Sharon_Barnes]

Solve the AI Readiness Puzzle Before You Even Begin

If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't even know if you're ready—this episode is for you.

In this episode of Platform Academy, ServiceNow's Outbound Product Manager, Sharon Barnes, walks us through the Now Assist Readiness Evaluation (NARE) app. It’s a deceptively simple tool with huge implications for how you prep your platform for AI like Now Assist or Agentic AI.

What is NARE?
NARE is a free app from the ServiceNow Store that scans your instance, identifies gaps, and estimates the effort to resolve them. It's like getting a project manager and QA specialist rolled into one dashboard—except it runs in minutes and doesn't need any Now Assist licenses to function.

Key Features:

• Simple Setup: Install it from the Plugin Manager, run one scheduled job (GenAI/AgenticAI Assessment), approve the restricted caller access privileges if implementing for HRSD, and you're ready.

• Compatibility: Works with Yokohama and later. Even PDIs!

• Secure & Local: Nothing leaves your instance. No, Now Assist licensing is required to run it.

• Readable Results: The app provides a six-report dashboard with high-level effort estimates, issue categories, and improvement trends.

• Go/No-Go Dashboard: Gives a quick-read percentage view of readiness by product, with color-coded scores for clarity.

• Deep Dive Friendly: Drill down into findings with direct links to the records that need remediation.

Why You’ll Want This
For admins: it identifies blockers before go-live.
For developers: it provides links to remediation.
For platform owners: it gives scope estimates.

And best of all, it’s proactive instead of reactive.

Takeaways:

• Use it in your sub-prod environment with cloned production data for best results.

• Schedule it weekly to keep up with changes.

• Share findings easily with downloadable reports—no spreadsheets required.

Accelerating AI Adoption: The Power of Now Assist Readiness Evaluation App 

Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough 
Decoding Your Now Assist Readiness Evaluation Scores 
Now Assist Readiness Evaluation (NARE) demo 

ServiceNow Store:Now Assist Readiness Evaluation 

Documentation