Within the Content Management System, the Employee Self-Service portal is provided as an sample website. The ESS site can be used as a template to copy or as a guide to create your own custom site.
New site pages are like new houses. Every new house needs an address; otherwise, how will your friends know where to show up for your house warming party? New CMS sites, either copied or created new, will need a URL. The CMS Site [content_site] has a URL suffix value that is incorporated into the URL used to launch the site such as:
http://instance.service-now.com/<site url_suffix>
Before creating or updating your custom site, note the 'URL suffix' in the CMS Site table cannot contain certain words. We, at ServiceNow, refer to these off-limit URL suffixes as "reserved."
Reserved words that should not be included in your URL suffix:
- cms
- portal
In addition, the CMS Content Page [content_page] within a CMS Site also has a 'URL suffix' field that is incorporated in to the URL to launch specific pages within the CMS framework. For example: http://instance.service-now.com/<site url_suffix>/<cms page url_suffix>.do
Within the 'URL suffix' in the CMS Content Page table, "service_catalog" is a reserved word as it is already a valid page within the system. This means that when you are creating your CMS pages and creating your URL suffix, avoid using the words "CMS," "portal," and "service catalog." You can use variations of these words in your URL suffix, like miriam mentioned in CMS Site can't have URL Suffix "portal" but the system will not warn you if your URL suffix is using a reserved word.
