Useful Resources to learn about Subscription Management

[Adam Stout]

Have questions about Subscription Management? Check out these resources to get you started:

• Webinar - Getting Started with Subscription Management v2
  As part of the Platform Foundation Academy Webinar Series, we covered Subscription Management in February 2024. Subscription Management v2 is available via the Store with Vancouver Patch 5 and is the default with Washington+.
• Webinar - Getting Started with Subscription Management v1 (Pre-Washington)
  As part of the Platform Foundation Academy Webinar Series, we covered Subscription Management in October 2021. This is a great intro to what Subscription Management does and how it works. The session includes a live demo of setting up groups (also covered in KB0993966).

• Webinar - Understanding and Mapping Custom Tables

  Explanation of what Custom Tables are and how to decide which subscription to map them to. Recorded in October 2022 as part of the Platform Foundation Academy Webinar Series.

• Webinar - Using Flows to Manage Subscriptions
  The secret to successfully managing your subscriptions is governance and automation. This webinar walks you through how to leverage our Workflow Automation tools to build a powerful workflow to manage your subscriptions. 
• San Diego Subscription Management Overview
  Short, free, self-paced training covering the basics of Subscription Management in San Diego. This is an essential foundation to familiarize yourself with the terms that will be used in other Subscription Management resources.
• KB0993966 - Setting Up Subscription Management with Groups
  Step-by-step guide on how to configure Subscription Management in Quebec and Rome with Groups so that numbers in Subscription Management closely match ServiceNow-provided Use Verification Reports.
• KB0997373 - Understanding Customer-Created Tables
  This KB provides a technical explanation of what is and is not a Custom Table to augment the legal language in the Custom Table Guide.
• KB0997369 - Key Differences between ServiceNow issued Compliance Reports and the Subscription Manage...
  The ServiceNow provided Compliance Reports and the information shown in a customer's instance in Subscription Management vary slightly in their methodology.  This KB explains the difference and how to tweak the queries in Subscription Management to closely align to ServiceNow Use Verification Reports.
• ServiceNow - Now Support
  Now Support is your launchpad to access self-help, technical support, and manage your ServiceNow instances. Users can create and manage ServiceNow cases, manage upgrades, follow changes, view knowledge content, and more.