Ability to skip a second level approver if it's the same first (managerial) approval

[mikesheaffer]

I have a catalog item where a user would request access to a specific area within an enterprise system.   We require their manager to then approve their access, which works correctly based on the workflow.   We then require approval from that department head (based on the variable the requester chooses from a list) before the task is created to provide the access, which works correctly based on the workflow.

However, there are times where the manager is also the department head, so that once they approve as manager, they then get that second approval as department head.   I'm looking for a way to bypass this second approval if it's the same name as manager approval.  

Thank you for any suggestions.

[Blaze2]

This step by step should assist you with what you are looking for.

You basically want to gate the approval .

Once you set up the rules, the manager should not get the second approval. Let me know if you need more clarification

Approval Rules - ServiceNow Wiki

[fpuzon]

Hi Blaze,
Thanks for posting the wiki reference.   Our company also has the same requirement.   We have a catalog item that requires a second level approval on the RITM after the manager approval at the request level is approved.   We also would like to skip the RITM approval if the approver is the same approver on the Request level and set the state on the RITM to 'Approved' preventing a second approval request.   I attempted to create an Approval rule, but I'm not sure the conditions I am using will work.     Do you think you could provide a sample rule with conditions on how this would look?   Here's what mine looks fso far.  

Any help is appreciated.   Thanks!

Fred

[Blaze2]

So if you see the error, you don't have an approval engine configured. You would need to follow these instructions
Approval Engines - ServiceNow Wiki

This is what mine looks like.

[Blaze2]

Fred,

Did this help you out?