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Resolved! Merge Duplicate Records

Hello, I am trying to write a fix/background script to find all duplicate records and then merge them. I am not sure how to really do this. Records will be uniquely identified using 3 fields from the table and the most recently updated record will be...

mballinger by Mega Guru
  • 4042 Views
  • 16 replies
  • 2 helpfuls

Resolved! Journal field in UI Builder

Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...

Dave Romine by Tera Contributor
  • 1446 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Task Variables vis Rest API

Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...

Resolved! LDAP Server via MID Server (Authentication)

I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...

djparkie by Tera Contributor
  • 1529 Views
  • 2 replies
  • 2 helpfuls

Log4j library of Mid Servers

The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...

Joanna15 by Tera Expert
  • 2589 Views
  • 6 replies
  • 2 helpfuls

Resolved! Virtual Agent Device Type

Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...