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Customize itil role.

Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?

SPEntryPage script include question

Fellow community members,   I have a customer that has an interesting scenario we have been trying to solve with new users being added into ServiceNow. There are three types of users this instance will have; an employee, a customer and a consumer. Th...

Duration field formatted

It's any way to customize the appearance of glide_duration field type?.By default it display as label only Days and Hours.It's any way to display "Minutes" or "Min" as well?.Thank you.

Catalin2 by Kilo Contributor
  • 3535 Views
  • 6 replies
  • 1 helpfuls

Resolved! Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

Hi, I created a business rule in "customer_contact" table with csm_workspace as scoped application.  I am getting this error as below Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace'...

Community Alums by Community Alums  
  • 6091 Views
  • 4 replies
  • 3 helpfuls