Heya, We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge...
Hi Guys I'm new to flow designer, i want to understand how to capture the flow errors and send email?Usually when ever an error is encountered in flow designer, flow will error out and it will not move to next action, in case if we want to use data p...
What is the differences between Worknotes and WatchlistWorknotes - people added to this list will get all "Work Notes" updates. Used for internal communication (usually Requestor not included). Watchlist - people added to this list will get all "comm...
Business: My business is I have one button in "data table from instance definition" widget named as "Active" button, Whenever I click that button I need to show only active records, I am a beginner of service portal, So only I starting with basic wor...
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
how to Add color in field using client script onchange
I would like to trend number of concurrent users/sessions over a period of time.The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.Is there a better method for do...
Hi Experts, I need to remove the border of the widget and border of the content. I used the .panel{ box-shadow:none; border-color: transparent;} and removed the widget border. I want to remove the border of the content when the list is separated by...
Currently I have installed a newer kb plugin that enables an OOB notification script to send an email to the author of a KB article if any changes have been made to the article or if a comment has been left. This solves half of my problem, I now woul...
I've been testing Connect Support chat, but have ultimately decided to run with Virtual Agent/Live Agent chat because of the ability to connect these chats to Agent Workspace. However, as far as I can tell, there's no way for users to attach files or...
I have a User Approval in a workflow. If this isn't approved in 48 hours, we need to send another notification reminder. If this isn't answered in 5 days, we need to reassign it to a group. Is there a good way to do this for this specific Workflow Ac...
Is there a way to stop a flow designer from running? example: setWorkflow(false); //Do not run business rules autoSysFields(false); //Do not update system fields Thank you!
Hi allSo we are currently analyzing if we can replace our current service catalog (based on the standard ServiceNow interface and self-service module - no CMS) with the Service Portal.We have a number of more advanced catalog items, where we use UI m...
I'm trying to implement incident feature to service request from service portal , how to change the state from pending to work in progress whenever user replies from service portal,kindly share your thoughts.
Hello All, I needed some insights on how to show the prices of cat items on service portal on defined currency on the item instead of users' local language. The client instance has localization enabled. Currently on the service portal checkout screen...
