Ability to skip a second level approver if it's the same first (managerial) approval

[mikesheaffer]

I have a catalog item where a user would request access to a specific area within an enterprise system.   We require their manager to then approve their access, which works correctly based on the workflow.   We then require approval from that department head (based on the variable the requester chooses from a list) before the task is created to provide the access, which works correctly based on the workflow.

However, there are times where the manager is also the department head, so that once they approve as manager, they then get that second approval as department head.   I'm looking for a way to bypass this second approval if it's the same name as manager approval.  

Thank you for any suggestions.

[fpuzon]

Hi Blaze,

It did.   I was able to get passed that error by configuring my Approval Engine.   I just tested the new approval rule, but the second approval within the workflow still didn't get skipped.   I think my conditions are not set correctly.

[Blaze2]

Glad the Wiki article helped

Can you send a screen shot of the workflow approval so that I can see if we can get this squared away for you?

[fpuzon]

Not a problem.  

Here's the approval activity that we're using for the second level of approval.

Here's a screenshot of the entire workflow which is triggered after the manager approves the intitial request.

Thanks.   I appreciate the help Blaze!

Fred

[Blaze2]

Can you show me the approval rule. what you have there looks correct to me.
Also sounds silly but clear the cache as well.

https://<yourinstance>.service-now.com/cache.do

I had this issue a while back and that was the fix believe it or not

[fpuzon]

Here's what my Approval Rule looks like.   I think this is the issue.   If you look at my condition,   I'm trying to set it so that if the Approval Request for the Requested Item is the same user as the one in the Request to skip the approval request and set the state to 'Approved'.   I was having difficulty dot-walking to the Requested Item.