When a user submits a catalog request using our web portal, (this is done using legacy workflow), depending on the catalog variables the user selects, an "selected email" is sent to the user. The emails sent are done using Flow Designer and not work...
Hi, We are trying to restrict displaying retired KB articles by using "query" business rule but we want to trigger it only for searches within agent workspace. Can anyone please help us regarding it. Please suggest to me. Thanks, Pratik.
Do instances restart with some regularity? If so, is there a way to see a listing of when instances of completed restarts? I'm spotting some logs and behavior sporadically, and my current theory is that a full system restart seems to clear out the is...
Hi, I succeeded in building an ATF to be able to create a ticket and post a comment on the Service Portal as a end user. The problem is, I am trying to incorporate in my test a way to check if the comment box is available or not in the service porta...
I have an excel sheet that I need to import and transform into Servicenow. It has more than 100 columns (field details). I'm aware that after creating the data source, all the column names in the excel will be created as fields on the import set tabl...
I am trying to use the SN API to work with and create standard changes that have a Variable Set associated with them that stores variables/info about the request. I have been able to locate the variables I need from the question_answer table, howeve...
Hello,We have multiple knowledge bases now that we are on FUJI. I would like to put the URL to a particular Knowledge base on one of our internal intranet sites. How do I get the URL for my knowledge bases?thank you,Stacy
Hello guys, I have a requirement to send approvals to users dynamically. I have a list collector field which contains approvers, I want to pass these approvers to Ask for approval action and want to trigger all approvals at a time and any of the appr...
Hi Team, We are working on integration to fetch user details to ServiceNow, from scheduled job we called the rest api and for data return it's taking time as 35 Sec, so we have added a setHttpTimeout(35000) method in script.Adding 35 sec timeout will...
Hi, We have a requirement where we need multi select for the cascading filter. How can we achieve this? Regards, Sirisha.
I am working with the Next Experience UI for the first time, and am struggling to implement a seemingly simple change of the banner color in the new UI. I have been able to create a new theme variant for the Polaris theme, and created a new color st...
Hi, I have the requirement to create a report of users with a specific role which should be filterable by group. The use case of this is "Show every customer service agent who is responsible for X", where the responsibility for X is determined via gr...
Using the admin role I used the banner setting symbol to switch to UI15, but now I cannot switch back to UI16. The banner is missing the Settings icon in UI15mode.
On a Form I have 3 different Filed from Type currency. The Values of these 3 fields are set by transform script/ spreadsheet upload. Example: Open Amount : 600 $ Amount Paid: 0$ Amount Credited: 0$ The requirements is that if Amount Paid or Amount Cr...
In Quebec, UI 16, the Settings cog for user preferences (System Settings modal) in the upper right allows users to choose between Homepages or Dashboards (the "Home" preference under the "General" tab). I have noticed that in San Diego, UI 16, this "...
