Access variable in RITM from Record producer flow

gdo · 3 weeks ago

Dear community,

Is it possible to bring the variables of my form to the RITM using a record producer ?
I need to create CASE + Service Request
I decided to create case from record producer and use a flow to create SR but I can't see the variables like this :

Any suggestions or other way to have case + sr creation best practice ?

Regards,

Ankur Bawiskar · 3 weeks ago

@gdo

Variable editor on RITM will only show variables if your current RITM is submitted as part of Catalog item.

You can use "Submit Catalog Item Request" flow action and it will generate Service Request (REQ and RITM)

Submit Catalog Item Request action

You can submit a record producer using script as well

see these links

How to Submit record producer using script ServiceNow

Submit the record producer from script

CatItem - Scoped

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

gdo · 3 weeks ago

Find the solution over here
https://www.youtube.com/watch?v=BmLtPoeS3Dk
Thank you Ankur, Rhank you robert , thank you all