Active chat window disappears quickly from the agent workspace

[Afsar Hussain]

Hi,

When I am accepting the chat from inbox in agent workspace, the active chat window for workspace agent disappears quickly.

It is visible for 1-2 sec only.

Can anyone help me how to make it visible in the workspace.

Regards,

Afsar

[mayur tejnani]

Hi Afsar,

Were you able to find the resolution for this , I'm facing similar issue.

[Afsar Hussain]

Yeah.. Both agent and end user should be in different browser, not in single browser. Just try this.

[Community Alums]

Hi @Afsar ,

Please check if agent has below three roles in his profile. I believe agent doesn't have access to interaction table due to which screen is disappearing.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

HI @Afsar ,

Any Update on this? If nothing then Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep