Active chat window disappears quickly from the agent workspace

[Afsar Hussain]

Hi,

When I am accepting the chat from inbox in agent workspace, the active chat window for workspace agent disappears quickly.

It is visible for 1-2 sec only.

Can anyone help me how to make it visible in the workspace.

Regards,

Afsar

[hz2]

This worked for me. The agent did not have interaction_agent role, so the active chat window would close quickly. Thanks Sandeep

[India T_]

Make sure the agent and the end user is not the same person. Use a incognito browser tab to impersonate a different person. 

Or 

Validate the interaction table field "Type" has not be changed. 

Let me know if this helps

[kwong43]

I was having the same issue, and this solution worked for me.

Thank You!

[Shane Scott]

Not sure if you still need assistance with this. But I was facing a similar issue and was able to solve it via this support article:  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999986

[Maxim4]

It helped me to open ServiceNow chat in a different browser and not being logged in