Add an optional activity to a playbook

[Edward Halliday]

The servicenow docs has a page on optional playbook activities. 

https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/workspace/task/p...

I cannot find any info on how to add an optional activity to a playbook though? 

[CoryJ · Accepted solution]

This post is a bit old, but I figured I'd share in case anyone comes across this. In Tokyo, the only way I found to do this is to add an Activity instance in the backend (not the Process Automation Designer App).

1. Pull up the list view, and find your process -> sys_pd_process_definition_list

2. Find the Activities related list towards the bottom

3. Create a new Activity (sys_pd_activity), make sure to leave the "Lane" empty and select Manual for the "Start Rule"

4. If it's still not working after this, check to make sure you have the Stage Action (sys_declarative_action_assignment) "Add Activity" that ships with the Playbook Experience application.

Hope this helps someone!