Add two approval when state change from assess to authorize

Samiksha2
Mega Sage

Hi All,

I have a requirement to add below steps in Emergency Change:

1. When User submit the Emergency Change it will first go to Peer approval and state change to access

2. After peer approval state change to Authorize and it will ask for two approval group.(CAB and eCAB).

 

1st step is working correctly but in step 2 eCAB approval is not populating in Approvers.

 

I have created Change Approval Policy but both approver should populate when state is authorize.

I thought to add approver in flow but that is readonly.

 

Please help here.

 

Thanks,

Sam

27 REPLIES 27

@Samiksha2 

 

LearnNGrowAtul_1-1706695194953.png

 

Add this condition only for emergency change policy.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG ,

 

Still 2nd group is not populating in approver tab.

Hi @Samiksha2 

 

Can you please try with in decision input.

 

LearnNGrowAtul_0-1706696490486.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

I added but still group is not populating.

Samiksha2_0-1706696759110.png

 

Hi @Samiksha2 Very wired case.

 

Let's try this

- Instead of cab, lets put ecab group only to check is anything wrong with group?

- Hope you are raising change via normal way not via model.

LearnNGrowAtul_0-1706697339311.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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