Add two approval when state change from assess to authorize

Samiksha2
Mega Sage

Hi All,

I have a requirement to add below steps in Emergency Change:

1. When User submit the Emergency Change it will first go to Peer approval and state change to access

2. After peer approval state change to Authorize and it will ask for two approval group.(CAB and eCAB).

 

1st step is working correctly but in step 2 eCAB approval is not populating in Approvers.

 

I have created Change Approval Policy but both approver should populate when state is authorize.

I thought to add approver in flow but that is readonly.

 

Please help here.

 

Thanks,

Sam

27 REPLIES 27

Hi @Dr Atul G- LNG ,

Now the 2nd group is populating. I have updated the Answer same for both

Samiksha2_0-1706697818802.png

But should two times approvers name come or one?

 

It means something wrong with next decision which we created. dont change order, put 20 and 30. as of now and test. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG ,

I changed the order and put less for eCAB then in approver eCAB is showing. 
And when i put CAB less order then CAB is populating as approver.
Now i changed both as same order then only eCAB is showing as approver.

 

Hi @Samiksha2 

 

Did you try to approve by first group cab and see 2nd is coming?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Yes i approved and state changed to scheduled.