Adding a KB article with a template

[wizi]

Hey guys,

I've been playing around with templates for repetitive incidents and I ran into an issue when applying templates.

Attaching a KB article is more or less a necessity for each resolved ticket, but templates don't seem to allow me to do this.

I've been using the "KB Articles used" field and while the template applies successfully and displays:

• Set KB Articles Used to 345edc6adb8e62c40...

The article doesn't appear under attached knowledge and overall doesn't show in the incident.

Is there a different field that I should be using to basically replicate the "Attach to Incident" straight from a KB article?

Thank you in advance for your help,

[cpg95]

Use the 'related search' option in the incident. 

Attach the knowledge to the incident and copy the [code] link it adds to the work notes. Add the [code] link to the work notes on the template. When you create the new incident with that in the work notes, it will automatically populate the knowledge and attach it.