In order to achieve this you will have to add Additional comments on to the form layout for self service view. Next you will have to create a new filed of type journal list and in the field dictionary, make the dependent filed to additional comments so that the newly created journal list captures all the comments entered by the user.
Thanks,
Abhinay
PS: Hit like, Helpful or Correct depending on the impact of the response
In order to achieve this you will have to add Additional comments on to the form layout for self service view. Next you will have to create a new filed of type journal list and in the field dictionary, make the dependent filed to additional comments so that the newly created journal list captures all the comments entered by the user.
Thanks,
Abhinay
PS: Hit like, Helpful or Correct depending on the impact of the response
Hi Abhinay,
This works perfect. 1 small caveat,
- I cant seem to see Post button for Additional Comments visible to self service view user, so end-user is unable to post. Suggestions?
- Also, cant see name of the field "Journal List" on the form, even thought name exists in dictionary and the functionality is working?
Hi,
It is weird that you do not see the field name on the form. Go to Configure -> Form Layout and add the Field again on to the form for self service view as shown in the snapshot. For the post button, it is tough to mimic the same on the self service view, since it is not a normal UI action, it is done by using angular js
