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‎09-28-2020 06:58 AM
We have a variable set that asks for a Building location (type of Reference) then we ask users to select a Floor (also type of Reference).
For the Floor variable I did the following in the Advanced Reference Qualifier:
javascript: 'u_building_locationIN' + current.variables.building_location;
This is working on the non-portal view of the Item (so when I was using "Try It") it was working. However, in the portal view (customer view). It is not working. Floor shows "No matches found" consistently.
I did some research and tried the Script Include method, where the script include will have "return 'u_building_locationIN' + building;". Same issue, works when I use the "Try It" option, but doesn't work when testing via the Portal view.
I am guessing it is something simple that I am missing, but all the coffee in the world is not helping me figure this out.
Solved! Go to Solution.
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‎09-28-2020 10:19 AM
Turned out to be an issue with the Name calculation script I was using to create the Display name of Floor + Location. All fixed now.
Thank you everyone for the assistance. The fact that it worked on the Try it Now threw me off thinking it was just an issue with the javascript/script include, when the whole time it was an issue with a calculation script of a field within the Floor table.

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‎09-28-2020 08:29 AM
Can you right click in your browser and go to console and check if you see any error.

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‎09-28-2020 08:43 AM
Aha variable set. Then try to access like this
javascript:'u_building_location='+current.variables.var_set_name.building_location;
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‎09-28-2020 08:44 AM
I already suggested that.

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‎09-28-2020 08:51 AM
Ah yes :).. just checked your reply.. when i was typing it seems like yours did not get updated.
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‎09-28-2020 08:52 AM
No problem. We are both doing our best to figure this one out 🙂