Agent Workspace Activity Stream shows Created By UserID in place of User Name

satyendrakgupta · ‎03-15-2023

Open an Incident in Agent Workspace.

For some of the Incident, we see User Id of the user who created that work note or additional comments in place of User Name.

Found this KB but did not help in my case-

Thank you!

rcard11 · ‎03-17-2023

We just created a HI support ticket for the same issue, but in HR Agent Workspace. Have you found a fix yet?

Debasish Hazari · ‎03-20-2023

Hi @satyendrakgupta and @rcard11 have you had a solution to this issue? I am noticing the same issue.

Thank you!

rcard11 · ‎03-20-2023

Unfortunately not. They told us it was a defect related to Tokyo Patch 7 with no ETA on a fix.

Nicholas Cerill · ‎03-23-2023

Do you Recall what the PRB number was?