Agent Workspace Activity Stream shows Created By UserID in place of User Name

satyendrakgupta
Tera Guru

‎03-15-2023 08:26 AM

Open an Incident in Agent Workspace.

For some of the Incident, we see User Id of the user who created that work note or additional comments in place of User Name.

Found this KB but did not help in my case-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564

satyendrakgupta_0-1678893929930.jpeg

 

Thank you!

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18 REPLIES 18

rcard11
Tera Guru

‎03-17-2023 12:02 PM

We just created a HI support ticket for the same issue, but in HR Agent Workspace.  Have you found a fix yet?

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Debasish Hazari
Tera Contributor
In response to rcard11

‎03-20-2023 01:29 PM

Hi @satyendrakgupta and @rcard11  have you had a solution to this issue? I am noticing the same issue.

 

Thank you!

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rcard11
Tera Guru
In response to Debasish Hazari

‎03-20-2023 02:01 PM

Unfortunately not.  They told us it was a defect related to Tokyo Patch 7 with no ETA on a fix.

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Nicholas Cerill
ServiceNow Employee
ServiceNow Employee
In response to rcard11

‎03-23-2023 12:14 PM

Do you Recall what the PRB number was?

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