Agent Workspace - can the asterisks for mandatory fields be highlighted?

SmortyD
Kilo Contributor

Our internal ServiceNow support team have advised that there is no way to make the asterisks that sit next to mandatory fields in Agent Workspace appear as red (or another desirable) colour to indicate that field hasn't been completed.

Is this true?  I find this hard to believe that this kind of configuration is not available, and that the only time an agent is notified that they haven't completed a mandatory field is when they come to save the record.

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @SmortyD 

unfortunately this is true. You have to take the Agent Workspace as it is - inclusive the restricted set of configuration possibilities.

Kind regards
Maik

SmortyD
Kilo Contributor

Thanks Maik for the quick response, that's great!