Within our offboarding workflow there is a task related to a specific account type. I would like to restrict who can close this specifc task (by role or group membership)Task short description always follows same pattern: date+XYZ account offboar...
I am looking to make an advanced reference qualifier for a user reference field. I want it so when a this field is selected, only certain members from a group show up. What would the script method be?
We have a software request form in another platform that allows users to select one or more standard software and/or one non-standard software. In translating this to ServiceNow, we are thinking we have one software form that only allows one software...
I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...
I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...
Is there a way to delete an unpublished knowledge article?
I'm hoping someone can help me. I need to put a link to an external site on a catalog item. The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...
Hi All,CI Class Name of the records were updated incorrectly via a fix scripts, now we are unable to change this back or update these records to the desired Class name.Please find the script that was used for update.Wrong Script that was used to upda...
We have defined a workflow on the sc_req_item table. I want to populate the short description on the parent request from this workflow. I see the option to do this.... I can select the "parent.short_description" field and can give this a specific con...
A good amount of time ago our Knowledge module was configured, but as time has past, it is not configured in the way that would work best for us and our employees. Is there a way to reset the entire Knowledge module back to the OOB version to start...
Hi all,I am working on email notifications, but found a strange issue. When I use email template, and try to include an email script in notification. I will receive a blank mail body.....looks like the template is not working.But When I remove the ma...
Hi All,I am currently working on service catalog :FUJI Version.I have done with a requirement that on selecting request type some fields to be populated based on the type select .This catalog Item form has been designed with Container and splits.Now ...
I have multi line field on my catalog in which I need values populated from a table . There is a field "user" in my table which should be mapped to "requested for" field in catalog form.If both the fields (user == requested for ) matches then I need ...
We want to improve our search results. What is the difference between using keywords "pinned" to articles versus using meta in knowledge articles? Currently, we use keywords to pin an article to the featured content area of the homepage and meta for ...
I'm attempting to include a dynamic content block in a layout via <g:content_block type="content_block_programmatic" id="c29676280f1e8600116be388b1050e50"/> in order to have it appear across an entire site (preventing me from having to add it to ever...
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