Need to find a way of importing documents into knowledge articles.We have a huge document repository containing documents in Word and Excel format. We want to "Create a service now knowledge article and add a word/excel document as an attachment" vi...
In the record producer i have a variable 'Configuration item'. On submission i want to map it to Incident table's Configuration item.How can this be done?
Good day!I'm trying to create a knowledge article via a specific record on my custom application that inherited the TASK table.I've already tried creating one article via a specific record from the INCIDENT application by putting a check mark on the ...
My requirement for the user is this, they want to use the ServiceManagement Portal for their users. Fine, I can link my Catalog Items, My Approvals etc fine on the Portal Home Page. But what they would like is a link to "My Home Page" on the portal, ...
HiMy requirement is:When user logged in for the 1st time, immediately that user must be navigated to users page ( as attached) so that he/she can fill their particular details. But from the 2nd time they should see their homepage. How to do that ?
Hi,Currently in our system, we have quite a few Requests that have been re-opened due to the fact that the Request was thought to have been completed, but in reality it had not been completed. Therefore, as a result, these calls have then been re-ope...
I have a group approval activity that is set to wait for "An approval from each group", which from my understanding will mark the item approved if ANY of the group members approve it. However, it's sitting waiting for approval from all the members. W...
Is it normal if the request stage displays "Closed Complete" -> "In progress" even though the request itself is complete? Should it visually display close complete as being completed? If not, what would correct it? The request approval workflow is mo...
I have a script I created as part of a workflow. I have a pop up message that appears as part of my workflow script that re-directs user to an internal URL. My issue is this: I want to have the user be able to click on the URL from within the p...
There is a UI action on my Knowledge Management form which is named as Create Article and it creates an article from the form upon clicking. Below is the snippet of the code which I am finding difficult to understand, would someone like to explain it...
For example, in any demo instance when we log in as admin it says "System Administrator". What if i want to make it look some other way round eg: "Administrator System" / UserID / anything else from user record.?
I am still new to ServiceNow and I have yet to see certain things that seem needed for Catalog items. They seem pretty basic but maybe they aren't.Can an order guide be created to call multiple Software Request Item (single item called multiple tim...
Hi,I discovered that my instance uses the (default) week starting day of Monday. I am working to change that to Sunday. Here is the wiki article, under the header Creating Calendars; my questions: Why is the default Monday through Sunday? Is there an...
We've got a Catalog Client Script that works without any problem for one catalog item (Record Producer).When I use the same script for another catalog item it's not working though, it's not showing the confirm popup.Any idea why I get this behaviour?...
This might end up having a really simple solution I am just not aware of.I built an application that had a List field type on one form with configured choices. The default behavior for this field type is a dropdown to make selections.However, I the...
