I have a task where I put the date in the subject line. This request gets created every night a 9:30 pm EDT but for some reason the date that gets put into is not the date the request and tasks were created but the next days date. Why is it note ...
Hi, Is thir a way to relate one Knowledge Article to another? We have created a tab called "Related Knowledge Articles" which have the Edit and New buttons in the Related list. When I select the "New" from Article "X" it creates an Article "Y" and...
We're currently working on a servicenow project involving customization of a category and subcategory field on "kb_knowledge" table to store data instead of using the OOB category field(OOB category field is required not visible when select the speci...
Hi everyone,We have been having some issues with trying to filter our search results based on a custom field with a drop down that we call "Audience" which contains "Internal to Group" (we have another field called "Knowledge Group" which is essentia...
I am trying to restrict the Ui action button only to certain groupsgs.getUser().isMemberOf('group1'&&'group2') this doesn't work
Hi,I want to add a confirmation pop-up after clicking on the below Submit button in catalog item page. Please let me know how can I achieve it?Thanks,Vimal
Is there a way to get the current catalog item's category using catalog client script?. Thanks in advance.
Hello All,How the IT Help Desk Ticket automation works in Servicenow?Is there any workflow diagram?
I wanted to know if you can set the max row count for a Knowledge Base list to 100? I know you can set it as a personalize per person but that makes all the list to max 100. Thanks
I tried to enable a Plugin in my Dev environment while having an update set open.It didn't record any changes.Is a plugin something that I can just turn on in live without using Update sets at all? Or did I miss something?Thanks!
Hi Community,I am struggling to get an approval email to include the options for the catalog request items.I found: http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items <mail_script> template.print("Summary o...
Hello,Do we have a concept of datasets in ServiceNow CMDB like BMC Atrium CMDB? I wanted to bring in some CIs but do not want them to be merged to the production system until I check and confirm the CIs are valid and correct.How you guys are managing...
Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...
Hello all, I'm in the process of customizing my company's self service portal and am having trouble understanding how to layer a portal menu over an image. Under the header is an image I created as a dynamic block. -- And here is the lower section ...
Hi,I have an input hidden field <input type="hidden" id="mytext" value="dummy" />I want to fetch the value into jelly tag.I tried this :<g:evaluate var="jvar_notes_text" expression ="RP.getWindowProperties().get('mytext')" />Then i printed the vari...
