AI Search Results Action Configuration not functioning correctly (at all)

[Zach3]

Has anyone gotten the AI Search Results Actions working correctly with a knowledge search? I've tried using OOTB and tried a variety of actions (navigation, ec_navigation, view_article) along with multiple pages (kb_article, kb_article_view), different payload query parameters (sys_id, number, etc) -- all to no avail. I keep getting a "Record not found" when clicking on a result card from AI Search results list.

For other search sources (service catalog, topics, web applications), I'm taken to the platform view of the record. 

I saw a prior post (https://www.servicenow.com/community/now-platform-forum/search-result-action-for-evam-going-to-form-...) but unfortunately feel like I'm going in circles with the AI Search Result Action configuration.

Thanks!

[Marsha Clark]

We also encountered this issue on Utah 7. I've opened a HIWAVE case after reading their "work around" instructions in the KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1227397.

[Sndeveloper Adm]

what is the workaround ? I am currently facing same issue. Could not able to link you pasted above ? 

Could you please help @Marsha Clark 

[JamenW]

half the time these links don't work.
@Marsha Clark can you post the kb article?

[JamenW]

the instance i'm working on keeps pulling up the maintain item view of the catalog items.

super annoying!