getting error for cross scope access privilege

[Prakash_S]

Getting below error from portal

Scenario:

i have created one widget in 'Knowledge Management - Service Portal' application and doing GlideRecord from table 'u_kb_template_test_article' which in global application.

I have granted the access from table and also created record in Cross scope privilege but still getting this error.

Read operation on table 'u_kb_template_test_article' from scope 'Knowledge Management - Service Portal' was denied. The application 'Knowledge Management - Service Portal' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

[Runjay Patel · Accepted solution]

i @Prakash_S ,

Instead of creating widget in 'Knowledge Management - Service Portal' application you can create that in global application and used that widget in your scoped app.

If not then do below.

Define a cross-scope access policy.

Go to Application Cross-Scope Access and create a new record.

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Runjay Patel - ServiceNow Solution Architect
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[Prakash_S]

Thanks @Runjay Patel , it worked! i created widget in global.