Approval User - Getting Skipped

[John Vo1]

Can someone take a look at this and see why this Approval - User is getting skipped?   Second approval should go to the Application owner which is set to the configuration_item.owned_by

[randrews]

check the owner of the owned by field for those apps and verify.. 1> they are active... and 2> they have a valid email address in the user record.. .either   one of those will cause it to not send them an approval

[HugoFirst]

I thing Chuck is on the right path.   Probably there is no data pointing to an approver.

But that is just a guess.     Have you confirmed that current.configuration_item has a value for this requested_item?

[John Vo1]

[arnabwa]

Hi John,

By observing your problem, I would strongly suggest you to go for a script to insert the user (Application owner) for approval. Also the best part of going with a script is you can see logs and this will greatly help you to understand what is actually creating the issue.

So, check the "Advanced" option to open the scripting platform and write a script to push the approval to the application owner.

Please let me know if you need further help.

Thanks,

Arnab

[John Vo1]

Arnab,

How would the script look like?  

Thanks,

John