Aproval notification send every 2days?

[Siva P]

Hi all,

we got a requirement to send approval reminder notification for every 2 days and check for 30 days if still not approved then close the request.

after 2 days - the first reminder to include the date to when it is going to close

after 4 days - the second reminder to include the date to when it is going to close

after 30 days - then the last reminder to include the date to when it is going to close

(in all reminders include requested item details i.e., approver, requested item, requested for, requested date, approval status)

then close the request after 30 days if the request is not approved, all these activity has to be done by the system 

can anyone help this 

[Tony Chatfield1]

Hi, I suspect that if users are ignoring the first notification and not checking the platform for pending approvals reguarly, then spamming them will not help....

I think you have a couple of options
workflow with a turnstyle to trigger the notifications
or a scheduled job that runs daily triggering notifications as required and also closing out tasks as required.

As a newcomer to the platform I'd suggest you consider workflow as it will be easier to configure (and visualize).

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow/concept/c_WorkflowOverview.html

[Siva P]

Hi Tony,

Thank you so much for your response. I am very new to notifications. If possible could you please suggest step by step process how to achieve my requirement if its need a notification or  schedule job or any BR we can use? 

Thank you....

[Ankur Bawiskar · Accepted solution]

@sambasiva 

You can go with flow designer which won't require any scripting

You would require 2 flows

1) for sending reminder notification

2) another to check if request still not approved then close the request

Approval Reminder for Approval Records using flow designer

Regards
Ankur

[Siva P]

Hi Ankur,

Thanks for sharing this.

Regards,

Siva.