Resolved! ServiceNow Agent Mobile App login with SSO
We upgraded to Madrid. The new ServiceNow Agent mobile app won't let us login with SSO (okta). Any one has any insight or experience with this? ~Thanks
Forum Posts
Resolved! Checkout multiple kb articles
Hello,Before I begin, my ServiceNow version is London patch 6BI have more than 500 published kb articles in the knowledge base. Now I would like to create a new Knowledge Base just for a portal. Let's say that my new Knowledge base will be called "Po...
ATF test set values not setting values
Hi, I'm having an issue with an ATF Test, following instructions in the DEV training. The Exercise is test a business rule in the NeedIt app. Unfortunatley everything I try fails. The test steps are: 1. Impersonate user, Fred Luddy 2. Insert Need...
Resolved! Virtual Agent - Agent not available message replacement
Hi Team, I want to replace the OOB message display "No Chat Agents Currently Available" when a user is trying to connect a live agent out of the scheduled time. I tried to change the "Not available message" in chat queue-->Virtual Agent.But still s...
How to get the current time in the client script as per the user's timezone in system settings. The current time differs if the user's timezone is US/Pacific vs user's timezone is Asia/Kolkata
This is more of a knowledge sharing rather than a question as we spent considerable time searching for the answer in the community and found no useful results. In short if you are looking to get the current time in user's time zone the function to be...
Survey take only once.
Hi All, I want to restrict the survey to only once, that when state is closed in incident. Through email sending the survey link, as user clicks it will take to survey and they will complete. If they click second time same link it should be survey ha...
Resolved! For New Incidents -- Assignment Groups are not predicted [ Agent Intelligence ]
Hi All, I have trained 197k records (all Resolved) in my PDI and trying to predict Assignment Group via standard Solution Definition template for Incident Assignment Group. I am able to run the API in REST Explorer however after creating new inciden...
REST API GET: How to get list of approval requests for a specific Approver
I'm trying to get a list of items that need approving from the "sysapproval_appover" table I can add to the "sysparm_query" to only return items that are requested "stateINrequested" However when I try to filter for the approver nothing works for me....
Resolved! how to add "Set default knowledge field values" on to the existing Knowledge base (kb_knowledge_base) record
I'm trying to add "Set default knowledge field values" field to the existing knowledge. However, i'm able to add the same field while trying to create New Knowledge Base. Please Help. Thanks. Vnkt
Resolved! Task Board Hidden Lanes
Does anyone know how to get a lane back on a task board which I have hidden? Thanks, Lisa
Resolved! KB article showing differently for different users
I've got a KB article which I updated a few weeks ago. It looks fine when viewed as an admin user or as a normal ITIL user (other than me), but when I'm logged in (or impersonating) my own ITIL account I still see the old version.The KB article req...
Resolved! Related Links are not visible on requested item.
I have checked ui actions, form layout and etc... I am trying to see the show workflow link but the entire Related Link section for Requested Items and Requests appear to be missing. I see the Related Links on Change, Incident, Problem and Knowledge....
Resolved! Approval Task being Auto Approved if the REQ/RITM "Requested For" is in the Approval Group
Hey everyone, I've been running into an issue surrounding approval tasks in a RITM Workflow. In my current workflow I'm running into an issue where an approval task is fired during the workflow but if the user who submitted the initial REQ/RITM i...
Resolved! Knowledge Search Page showing blank after clicking Knowledge Base
Has anyone experienced an issue with the updated Knowledge Management - Service Portal plugin where a user clicks on a knowledge base on the Knowledge homepage, and then it shows blank? Navigating back to the Knowledge homepage and clicking the know...
Resolved! Export list report with grouping collapsed
I am trying to export a list report with the grouping collapsed. The report shows the group collapsed in the dashboard but when the report is exported in pdf the grouping is expanded. Attached is an image of the report with collapsed grouping.
