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Resolved! UI action visibility not working

Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...

benl by Giga Contributor
  • 5069 Views
  • 12 replies
  • 0 helpfuls

Skipped updates appear to have no conflicts

Apologies if this is in the wrong space, I'm still very inexperienced!I'm looking at upgrading our live instance to Geneva, and I'm looking at resolving the Skipped Updates on our test system. Searching through them some appear to have no conflicts -...

mansfis by Giga Contributor
  • 4946 Views
  • 9 replies
  • 3 helpfuls

Adding tags to service catalog item

Is it possible to add tags to service catalog items so when they search for tags in the filter navigation box, that it displays all service catalog items with that tag? If you are not able to add tags, is there a work around anyone has found?Thanks

codedude by Mega Expert
  • 4381 Views
  • 2 replies
  • 2 helpfuls

Reporting monthly knowledge base article usage

Hi,We are looking to report on the number of knowledge base article use's by our users on self service. We have a knowledge base specifically for these users, but looking at the KB_KNOWLEDGE table I see only 'use count' and 'view count', I can't see ...

jctalk by Kilo Contributor
  • 11387 Views
  • 6 replies
  • 5 helpfuls

How to activate Knowledge Flagging

We are currently running Geneva, on track to upgrade to Helsinki in a few weeks. In both platforms, I have been unable to get visibility to the Knowledge Flagging feature that is apparently supposed to be a native feature of SN Knowledge. The info pa...

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Knowledge Management Categories - Example

Dear all, currently, we are preparing a migration from our legacy ITSM Solution to ServiceNow. As one part of this prep-work, I'm assigned to perform a deep analysis of the current KM Content and - based on this - define the first proposal for new KM...

Display image thumbnails in your CMDB

We have our wiring closets listed as CIs in our CMDB. We like to attach photographs of the racks to help with planning. Then the engineers can see if there is room for an expansion, or they can envision how a new piece or hardware might fit in the ex...

wiring closet wide.jpg

Resolved! Where are the variables stored on catalog task?

I have a great script sourced from a range of posts here, which is working very nicely to pull through ALL the variables for the Requested Itemtemplate.print("<b><u>Summary of Requested items:</u></b><br/>");var item = new GlideRecord("sc_req_item");...

mrswann by Kilo Guru
  • 5955 Views
  • 9 replies
  • 1 helpfuls

RITM closing before all tasks are completed

Hi, Service Now rookie here so please be patient.I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed.   What I'm finding, however, is that when the first task is closed the RITM clo...

johnsonjohn by Tera Contributor
  • 3972 Views
  • 7 replies
  • 1 helpfuls