Hi Guys,I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them. Please help me with this ur...
Kingston. I created a widget that calls the server twice and I noticed an unexpected result. You would think it would print out Hello World, but it prints out World World. Can anyone explain to me why this is occurring and how it would be possible t...
I have an extreremely simple script include that isn't being called in an inbound action: function checkEmail(txt) { gs.log('Check Email: started: ' + txt + ' :::: ' + current.body_text); return false;} It is client callable and available for all sco...
I want to create a related list for CI form that shows all rels where current CI is the parent or child on cmdb_rel_ci, is this possible? https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/form-administration/task/t_C...
Hi, I have written a onLoad() catalog client script to fetch a parameter from the URL. When I load the form on Service Portal, the below error is logged: I have used below script- var cartParm = getParameterValue('cart_edit'); function getParame...
I have a scenario where I need to query a database and get the details of users specified in the where condition.The condition looks like this:select * from myTable where employeeId IN(501763663,501732323,500117338,....100 such entries,501689434)Now ...
Hi! I am wondering if the "canRead()" function considers User Criteria when run on a record? eg; I am looping through knowledge articles to populate a widget and the knowledge articles have "can_read_user_criteria" set on each article. When running "...
Hi all I can't seem to delete a workflow I created. I check it out, go to 'delete', but it doesn't go. It also shows as 'published' when I go back in. Thanks
how to view all values of all variables like workflow.scratchpad.variable=values? in certain workflow
We have a thousands of CMDB de-duplication tasks and needed a way to automate it. Please suggest a way to do so?
Hi, I would like to understand what the point of the table cmdb_ci_patches is and what is it used for? Thank you,
Using a fresh developer instance that was created on Jakarta and immediately updated to Kingston, I tried to set up a KB article as Featured Content for a particular keyword. It works when I search from the knowledge homepage. I can search for words ...
I am running a script include to check the current user and display assignment groups accordingly. I now have a requirement to look at the current customer on the form first before searching the user and then display assignment groups based upon that...
Hi, I'd like to use Quick Links (CD) widget to link external web pages but I can't find documents for the widget. Could you advise me how to add links and images to the widgets? Is there any document about Content Delivery Widgets to learn how ti use...
I am looking for a way to add expandable /collapsible text to Knowledge Articles. I am unable to use the HTML5 <details> tag as it does not work in IE. Has anyone found a way to do this without editing the kb_view UI page?
