Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...
Apologies if this is in the wrong space, I'm still very inexperienced!I'm looking at upgrading our live instance to Geneva, and I'm looking at resolving the Skipped Updates on our test system. Searching through them some appear to have no conflicts -...
Is it possible to add tags to service catalog items so when they search for tags in the filter navigation box, that it displays all service catalog items with that tag? If you are not able to add tags, is there a work around anyone has found?Thanks
how to link a menu item to a catalog item or record producer
we are moving a huge update set to production this weekend. A team member accidentally deleted an important catalog item. We have removed that from the update set and tried restoring the deleted records but the old RITMs are blank with no variables. ...
Hi,We are looking to report on the number of knowledge base article use's by our users on self service. We have a knowledge base specifically for these users, but looking at the KB_KNOWLEDGE table I see only 'use count' and 'view count', I can't see ...
We are currently running Geneva, on track to upgrade to Helsinki in a few weeks. In both platforms, I have been unable to get visibility to the Knowledge Flagging feature that is apparently supposed to be a native feature of SN Knowledge. The info pa...
We have a request item called Application Access which allows customers to select an application that they need from a reference field. Depending on which application they've chosen, different fields will appear on the form. Needless to say, there ar...
Dear all, currently, we are preparing a migration from our legacy ITSM Solution to ServiceNow. As one part of this prep-work, I'm assigned to perform a deep analysis of the current KM Content and - based on this - define the first proposal for new KM...
Hello, clever people.I was wondering how I might change the default behaviour of the catalog reference field search box, so that whenever I use it, it would behave as if I had entered an asterisk.For example, when selecting which application has an i...
We have our wiring closets listed as CIs in our CMDB. We like to attach photographs of the racks to help with planning. Then the engineers can see if there is room for an expansion, or they can envision how a new piece or hardware might fit in the ex...
I have a great script sourced from a range of posts here, which is working very nicely to pull through ALL the variables for the Requested Itemtemplate.print("<b><u>Summary of Requested items:</u></b><br/>");var item = new GlideRecord("sc_req_item");...
Hello everyone,I have a display issue with an order guide in Helsinki. For each items included in this order guide, I associated its short description, its picture and it's price. All of that are well displayed on back office and work as expected but...
When logging a new requested item through the service portal - the 'due date' is automatically set to a value (about 5 days out).where is this set and how can I change the default?ThanksCarl.
Hi, Service Now rookie here so please be patient.I have a very simple workflow that creates 4 tasks sequentially -- each task is created once the previous task is closed. What I'm finding, however, is that when the first task is closed the RITM clo...