Article template not visible while creating new article

[Prakash_S]

I need to display article templates list to user before going to article creation but i am not getting option to configure article template. I want to enable How To, KCS Article, FAQ and so on..

[Runjay Patel · Accepted solution]

Hi @Prakash_S ,

This wont come base plugin, you need to enable the plugin "com.snc.knowledge_advanced.installer".

Once you enable it go to Administrator > Article Template.

After plugin enable.

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[Prakash_S]

Thanks @Runjay Patel After enabling the plugin, it worked.

[Dr Atul G- LNG]

Hi @Prakash_S 

To create knowledge template a user need knowledge_admin role.

[ahmadfaiz20]

Hi @Dr Atul G- LNG 

How can we edit this Standard Template name to let say "New Document". We tried using Edit interceptor, but When checking the SOW, it is showing as Standard not the new name.