Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Article template not visible while creating new article

Prakash_S
Tera Contributor

I need to display article templates list to user before going to article creation but i am not getting option to configure article template. I want to enable How To, KCS Article, FAQ and so on..

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

This wont come base plugin, you need to enable the plugin "com.snc.knowledge_advanced.installer".

RunjayPatel_0-1734449678303.png

 

Once you enable it go to Administrator > Article Template.

RunjayPatel_1-1734449754987.png

 

After plugin enable.

RunjayPatel_2-1734449797838.png

 

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

View solution in original post

5 REPLIES 5

Hi @ahmadfaiz20 

 

Can you share a screenshot where and what you want to change?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************