Article template not visible while creating new article

Prakash_S
Tera Contributor

I need to display article templates list to user before going to article creation but i am not getting option to configure article template. I want to enable How To, KCS Article, FAQ and so on..

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

This wont come base plugin, you need to enable the plugin "com.snc.knowledge_advanced.installer".

RunjayPatel_0-1734449678303.png

 

Once you enable it go to Administrator > Article Template.

RunjayPatel_1-1734449754987.png

 

After plugin enable.

RunjayPatel_2-1734449797838.png

 

 

 

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Runjay Patel - ServiceNow Solution Architect
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5 REPLIES 5

Hi @ahmadfaiz20 

 

Can you share a screenshot where and what you want to change?

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