Ask the Expert: CMDB Basics with Steven Bell, MVP

[Lisa Latour]

CMDB is always a HOT TOPIC!

Now's your chance to ask Steven Bell, Accenture & Community MVP, your CMDB questions.

The Configuration Management Database in ServiceNow is the core repository for Configuration Items. The following topics will be covered:

1. CMDB Table Structure
2. Field Inheritance
3. What is a CI?
4. CI Relationships
5. Classification of CIs
6. Useful tips when creating CIs
7. The use of CIs in ITIL, and in Discovery

Join us on this discussion to watch the presentation and
Post your questions  (Video Below)

Featured Expert

Steven Bell is an Architect Manager and ServiceNow Trainer for Accenture Cloud-First.   He has over 30 years of Developer experience.   His areas of expertise include Application Development, Development Process, Orchestration, Discovery, Asset Management, Software Quality Assurance.   Steven's prior experience includes web services development in C#/.Net.   He earned a BS in Computer Science from Texas Tech University - Lubbock.

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Originally recorded February 5, 2019

RESOURCES

• Mini-Lab: Displaying all Affected CIs on a Business Service Form

• Mini-Lab: Displaying all Affected CIs on a Problem Form

• Pragmatic Patterns — Basic Business Service Management Patterns
• Pragmatic Patterns — Hybrid Business Service Management Patterns

• Community Code Snippets - Simplifying Code With Field Normalization

Steve’s Article List

Community Code Snippets: Articles List to Date

https://community.servicenow.com/community?id=community_blog&sys_id=289d6a69dbd0dbc01dcaf3231f9619f0

[Lisa Latour]

Hello!  We have a New Date!  Feb 5th - Hope you come and join us!

[Lisa Latour]

Some Questions from the Live Recording.
 
David Anderson: I would like to know the best practices for sub-prod environments. Name them Prod, Dev, Test, etc? Use a field on the form? Parent/child relationship? A combination of all of that? Thanks!
 
Alan Edmonds : Ditto for David Anderson question - how to designate sub-prod environments
 
David Anderson : I'm not referring to ServiceNow environments. I'm asking how to identify sub prod environments for application CI's

Alan Edmonds : Exactly - SAP (Prod) vs. SAP (Staging) vs. SAP (QA) - they all have an extensive service map with numerous CI's

[Lisa Latour]

GI-GO = Garbage in, Garbage Out

[Lisa Latour]

mady mady: can u please make a video on net app or other storage devices as well as custom probes to be build for snmp devices and ssh. which is a great help for many of them who are using servicnew for cmdb